First Step Help vs OrbitAssist
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
First Step Help
This utility app performs various network tests and diagnostics to help troubleshoot internet issues. It allows users to share test results with support agents for faster problem resolution. Additional features include live view sessions and router settings checks.
- Network tests and diagnostics
- Share test results with support
- Live View sessions
- Router settings check
- Location data for network analysis
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First Step Help runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your Internet package to the fullest! After running your scan a First Step Internet support agent needs to look at the information collected so please contact after you have run a scan With First Step Help, we'll also be able to get a better view of your setup with a Live View session, or make necessary changes to your router settings with Router Check. Note: The location permission gives us access to additional network data
OrbitAssist
This app helps troubleshoot and resolve connectivity issues with smart devices. It guides users through tests to identify and fix potential problems, ensuring a smooth experience with smart products.
- Connectivity issue identification
- Troubleshooting tests
- Device connection assistance
- Smart product experience enhancement
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At Orbit we strive to ensure that every customer has the best possible experience with our smart products. Unfortunately, there may be times when you experience issues with setting up or keeping your device connected to the internet - in those cases, Orbit Assist can help! With just a few taps of your screen, Orbit Assist completes the tests required to identify and help fix potential causes of connectivity issues, so you can go back to enjoying your Orbit Products to the fullest!
Screenshots
Verdict
The clearest difference is review sentiment: First Step Help at 100% against OrbitAssist's 0%. First Step Help also leads on rating (3.0 vs 1.0). OrbitAssist's advantage is ratings volume (37 vs 2). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
First Step Help holds the better App Store score, 3.0 against 1.0. That said, the two scores are not equally well evidenced: OrbitAssist has 37 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 100% of First Step Help's written reviews are positive against 0% of OrbitAssist's.
First Step Help ships an update every 5 months, OrbitAssist every 3 months. The most recent releases landed on September 18, 2026 and September 17, 2026 respectively.
| Parameter | First Step Help | OrbitAssist |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (2 ratings) — better | 1.0 (37 ratings) |
| Positive reviews | 100.0% of reviews — better | 0.0% of reviews |
| Number of ratings | 2 | 37 — better |
| Update frequency | Every 5 months | Every 3 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 17.0 | 17.0 |
| Further details — not scored | ||
| Size | 55 MB | 57 MB |
| Age rating | 4+ | 4+ |
| Developer | First Step Internet, L.L.C. | Orbit Irrigation |
Customer experience
First Step Help
OrbitAssist
In-app purchases
First Step Help
No in-app purchases
OrbitAssist
No in-app purchases
