First Step Help vs Ziply Fiber
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
First Step Help
This utility app performs various network tests and diagnostics to help troubleshoot internet issues. It allows users to share test results with support agents for faster problem resolution. Additional features include live view sessions and router settings checks.
- Network tests and diagnostics
- Share test results with support
- Live View sessions
- Router settings check
- Location data for network analysis
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First Step Help runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your Internet package to the fullest! After running your scan a First Step Internet support agent needs to look at the information collected so please contact after you have run a scan With First Step Help, we'll also be able to get a better view of your setup with a Live View session, or make necessary changes to your router settings with Router Check. Note: The location permission gives us access to additional network data
Ziply Fiber
Manage your internet service account with ease. View and pay bills, track orders, schedule appointments, and upgrade your service speed. Get instant support through live chat and access troubleshooting guides.
- View and pay bills
- Manage automatic payments
- Schedule/reschedule appointments
- Track pending orders
- Upgrade service speed
- Live chat support
- Troubleshooting solutions
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Welcome to the redesigned Ziply Fiber App! Our aim is to help you easily self-service and manage your account or get help anywhere, any time - with just a few taps. *You can also access the same services via a browser at http://ziplyfiber.com/myaccount/login The App allows you a growing set of options for self-service, including: • View & pay bill • Set up/manage automatic payments • Compare past bills • Appointments/Service: View, reschedule or cancel • View pending orders and track progress • Upgrade service speed without a phone call (and, in some cases, without new equipment) • Chat with live agents • Update profile information, add users, or link additional Ziply Fiber service accounts • See top troubleshooting solutions • Get notified when Fiber is available at your address *Coming soon: self-service troubleshooting tools and live outage notifications As always, we appreciate your feedback and do read these reviews to fuel future roadmap items. MyZiply App users: If you are having trouble moving your MyZiply information to the new Ziply Fiber app, please call 1888.947.9995 and we will be happy to help you transition.
Screenshots
Verdict
The clearest difference is review sentiment: First Step Help at 100% against Ziply Fiber's 10%. First Step Help also leads on rating (3.0 vs 1.6). Ziply Fiber's advantage is ratings volume (141 vs 2) and update cadence (every 6 weeks vs every 5 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
First Step Help holds the better App Store score, 3.0 against 1.6. That said, the two scores are not equally well evidenced: Ziply Fiber has 141 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 100% of First Step Help's written reviews are positive against 10% of Ziply Fiber's.
First Step Help ships an update every 5 months, Ziply Fiber every 6 weeks. The most recent releases landed on September 18, 2026 and September 21, 2026 respectively.
| Parameter | First Step Help | Ziply Fiber |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (2 ratings) — better | 1.6 (141 ratings) |
| Positive reviews | 100.0% of reviews — better | 9.6% of reviews |
| Number of ratings | 2 | 141 — better |
| Update frequency | Every 5 months | Every 6 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 17.0 | 16.0 — better |
| Further details — not scored | ||
| Size | 55 MB | 47 MB |
| Age rating | 4+ | 4+ |
| Developer | First Step Internet, L.L.C. | ZiplyFiber |
Customer experience
First Step Help
Ziply Fiber
Bugs and requests
First Step Help
Not enough reviews yet to summarise bugs or requests.
Ziply Fiber
Reported bugs
17 issues- Blank page when tapping chat bubble
- Check outage button is non-functional text
- Infinite 'Something went wrong. Click refresh' loop
- Content fails to load or constantly refreshing
- Payment processing stalls at 75% progress bar
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- App freezes during payment method addition
- Account linking repeatedly fails or wipes out
- Login credentials rejected despite working on website
- App crashes when accessing payment section
- Duplicate payment charges
- Autopay not processing
- Notifications not sending despite being enabled
- Account activation message loops indefinitely
- Slow page load times (minutes to open)
- Blank loading screens that never complete
- Password recovery email not updating
- App won't update to latest version
Requested features
8 requests- Outage checking tool that actually works
- Network troubleshooting and quick-fix tools
- Horizontal/landscape orientation support for tablets
- Reliable push notifications for billing alerts
- Functional chat support within app
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- IP address release tool in toolbox
- Better account management features
- Improved notification system
In-app purchases
First Step Help
No in-app purchases
Ziply Fiber
No in-app purchases
