Hedefsan Assistant vs Palmate Agent

Hedefsan Assistant brings together everything elevator professionals working with Hedefsan need, on site and in the office, in a single experience. Finding technical information, solving faults, placing orders and monitoring your elevators are all just a few taps away. Knowledge at Your Fingertips Manuals, wiring diagrams and certificates are organized by product. Downloaded documents open even without an internet connection. Search an error code from the controller display to see possible causes, inspection steps and the related document on the same screen. Your Elevators, Always in View With Hedefsan Connect, follow the live status, floor and door information of your elevators remotely. Faults are reported to you instantly, while trip analysis and the maintenance calendar make planning easier. Reliable Answers to Technical Questions NEO, our digital engineer, answers your questions in eight languages, based on Hedefsan's verified technical sources. Shopping Tailored to Your Company Order genuine products and spare parts at the prices defined for your company, pay by card or bank transfer, and track your shipment. Your account statement, invoices and quotes are always within reach. A Transparent Service Process Follow the status of your products in service step by step. When you would like to talk, simply tap "Call Me Back" and our specialist will call you. Secure sign-in with Hedefsan ID, Face ID and Touch ID support, and notifications tailored to you. In eight languages, on iPhone and iPad. hedefsan.net

Palmate Mobile Agent is your pocket-sized support hub—built for speed, context, and action. Empower your customer service team to manage live conversations from anywhere with a mobile-first experience designed for real-time support. Agents can track conversation status and reply instantly With built-in AI assistance, the app suggests replies, summarizes customer intent, and automates repetitive tasks—freeing agents to focus on what matters: delivering fast, human-like, personalized service. Whether it's resolving issues on the go or keeping an eye on chat queues during busy hours, Palmate Mobile Agent ensures your team never misses a moment to delight your customers. Key Features: Real-time chat interface Full customer context AI-generated replies and smart suggestions Automated tagging and task delegation Seamless transition to human agents Push notifications for new messages and urgent chats