SF ESS vs WFM Buddy
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SF ESS
Manage your work schedule, request time off, and view performance metrics. Receive important communication updates directly from your employer. Features may differ based on your specific retailer.
- Schedule management
- Time off requests
- Performance viewing
- Communication updates
- Retailer-specific options
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StoreForce ESS App allows employees of StoreForce Retailers to manage their schedules and time off requests, view their performance and receive communication updates. Options available will vary by Retailer.
WFM Buddy
Manage your work schedule and preferences on the go. This app allows you to view your shifts, request time off, trade shifts with colleagues, and communicate with your planning team. It helps you maintain a better work-life balance by providing instant access to your schedule and notifications for changes.
- View work schedule
- Receive schedule change notifications
- Request time off
- Check time-off balance
- Trade shifts with colleagues
- Communicate with planning team
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WFM Buddy brings the Agent capabilities from Genesys Workforce Management to your mobile device. WFM Buddy provides you with access whenever you need it, and wherever you are. Sit back and relax as WFM Buddy helps you control your work&life balance: - have instant access to your work schedule, and be notified on changes to your schedule - share your work preferences, or request for changes to the schedule - agree to work some overtime, when you want to - request for time-off, check your time-off balance, and see the status of your pending requests - trade shifts with your colleagues, and check on the status of pending trade requests - reach out to the planning team, or your supervisor Your access to WFM Buddy is enabled by your Genesys Workforce Management system administrator. Some features might be disabled by your Genesys Workforce Management system administrator. We hope you will enjoy using WFM Buddy!
Screenshots
Verdict
The clearest difference is device support: SF ESS at 3 against WFM Buddy's 1. SF ESS also leads on iOS requirement (15.1 vs 17.0). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SF ESS ships an update monthly, WFM Buddy every 3 weeks. The most recent releases landed on November 1, 2026 and October 9, 2026 respectively.
| Parameter | SF ESS | WFM Buddy |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (8.6K ratings) — better | — |
| Positive reviews | 2.5% of reviews — better | 0.0% of reviews |
| Number of ratings | 8.6K — better | — |
| Update frequency | Monthly | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.1 — better | 17.0 |
| Further details — not scored | ||
| Size | 30 MB | 44 MB |
| Age rating | 4+ | 4+ |
| Developer | StoreForce Solutions Inc. | Prime Contact Software Solutions BV |
Customer experience
SF ESS
WFM Buddy
Bugs and requests
SF ESS
Reported bugs
4 issues- Can't log in or access schedule
- Shifts not updating or displaying correctly
- Constant crashing and freezing
- Notification issues
Requested features
4 requests- Bring back monthly calendar view
- Improve scheduling visibility and clarity
- Add ability to see coworker schedules
- Integrate with more calendar apps
WFM Buddy
Not enough reviews yet to summarise bugs or requests.
In-app purchases
SF ESS
No in-app purchases
WFM Buddy
No in-app purchases
