Hik vs CD Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Hik
This platform provides Hikvision partners with comprehensive access to product information, promotions, and marketing materials. It streamlines customer and device management, offers remote installation and troubleshooting tools, and enables partners to earn rewards and create recurring revenue streams.
- SADP Tool on Mobile App
- Product Information Access
- Promotion & Trend Updates
- Online Project Registration & Support
- Customizable Quote Generation
- Remote Configuration & Troubleshooting
- Reward Redemption
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The Hik-Partner Pro is a new version of Hik-ProConnect, it directly upgrade from Hik-ProConnect. The Hik-Partner Pro one-stop security service platform gives Hikvision partners easy access to all Hikvision product (include Hilook series)informations, promotions, and marketing handouts. Enjoy efficient customer and device management and extended value-added services with roud-the-clock convicence. Top features you will love: Get well prepared in advance ● SADP Tool on Mobile App ● Find product info you need fast ● Stay on the top of promotions, handouts and trends ● Register project online and get support from manufacture ● Design a solution in a snap Install remotely and hand over efficiently ● Customizable quote generation ● Ready-to-use tutorials for installation ● Visualized customer site management ● One-click handover of sites and devices Troubleshoot from any where, any time ● Proactive system health monitoring ● Remote configuration, ● Rich security tools ● Online support ● Timely updates of the RMA process Create extra income & get rewards ● Redeem rewards and services with points ● Co-brand with Hikvision, displaying your brand logo and info on customers’s Hik-Connect ● Create recurring revenue with cloud storage and cloud-based VMS
CD Support
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CD Bus Support is the official customer support app for Custom Denning fleet operators. Key features Create a service ticket in minutes. Select your bus, choose the defect category and fault date, and attach photos or video. Conversation view. See replies from Custom Denning service and add follow up comments. Smart scoping. Operators see only their own depots and buses. Dealers and admins can see the full picture. TfNSW regulator view. Read only visibility for mapped fleets. Email confirmations. Receive a copy of every ticket and reply. Requirements A verified account issued by Custom Denning or your operator. iOS 15.0 or later. Support For help with account setup or fleet import, contact the service team from the app or visit the support page.
Screenshots
Verdict
The clearest difference is in-app purchases: CD Support at none against Hik's 9. On price, update cadence, ads and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Hik sells 7 one-off in-app purchases. CD Support asks for nothing beyond the download.
Hik ships an update every 2 weeks, CD Support every 3 weeks. The most recent releases landed on September 24, 2026 and September 9, 2026 respectively.
| Parameter | Hik | CD Support |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (1.1K ratings) — better | — |
| Positive reviews | 66.6% of reviews | — |
| Number of ratings | 1.1K — better | — |
| Update frequency | Every 2 weeks — better | Every 3 weeks |
| Ads | No | No |
| In-app purchases | Yes | No — better |
| Monetization | Free with in-app purchases | — |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 361 MB | 8 MB |
| Age rating | 4+ | 4+ |
| Developer | HIKVISION EUROPE B.V. | Builtapps Business Solutions |
Bugs and requests
Hik
Reported bugs
6 issues- Fails to log in, stuck on white screen
- Incorrect time/date configuration
- Motion detection settings not saving
- DDNS not working
- Encoding device issues
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- Intercom issues on iOS
Requested features
4 requests- Landscape mode for iPad
- Remote firmware upgrade
- Advanced event/rule configuration
- Cloud Attendance feature in India
CD Support
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Hik
- AllType Device Monthly Package3 variants$2.99
- Network Camera Monthly Package$2.99
- All-Type Device Annual Package$29.99
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- Network Camera Annual Package$29.99
- AllType Device Annual Package$29.99
- Cobranding 1 Year Package$29.99
- All-Type Device Annual Package$34.99
CD Support
No in-app purchases









