Free
In-App Purchases
About
This platform provides Hikvision partners with access to product information, promotions, and marketing materials. It offers tools for efficient customer and device management, remote installation, troubleshooting, and earning rewards.
✓SADP Tool on Mobile App
✓Product information access
✓Promotions and marketing materials
✓Online project registration and support
✓Remote installation and handover
✓System health monitoring
✓Rewards and co-branding opportunities
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What users say about Hik
Reviews of Hik are mixed: the Utilities app is rated 4.8/5 from 1.1K App Store ratings. What users like most: best app, excellent management platform. Top complaints: lag issues after updates, difficult to configure/troubleshoot. Summarized from real user reviews.
Positive things
- 🚀Best app
- 🚀Excellent management platform
- 🚀Enhances team efficiency
- 🚀Reliable, offers up-to-date technology
- 🚀Excellent for installers
- 🚀Straightforward and works well
Negative things
- 🐛Lag issues after updates
- 🤯Difficult to configure/troubleshoot
- 🔒No permission for live view after handover
- 🤑Chargeable features in the UK
- 🐛Crashes, sluggish, and power-hungry
- 🔒Can't add device on more than one phone
- 🐛Crashes on iPad, thermal camera config issues
- 💰Useless if you don't pay
- 🐛Frequent login/connection issues
- 🐛Compatibility issues with iOS/older devices
+1
What's New in Hik
2.17.210
October 29, 2026
1. SADP Professional mode with 13 batch tools. 2. Save AX PRO configurations as templates and apply them to panels of the same model in one tap. Available in selected regions. 3. (Beta) AI Config Assistant recommends AX PRO settings for your scenario. 4. Biometric login is now supported. 5. Support for the latest intercom door stations and speed gates. 6. (Portal) Transfer sites and devices, together with associated services and relationships, between Hik-Partner Pro companies.
More9
Subscriptions & In-App Purchases
$2.99
AllType Device Monthly Package
AllType Device Monthly Package
User reviews
User experience
🐞
Reported Bugs
6 issues
Fails to log in, stuck on white screen
Incorrect time/date configuration
✨
Requested Features
4 requests
Landscape mode for iPad
Feature
Remote firmware upgrade
Feature
FAQ
What is Hik-Partner Pro?
Hik-Partner Pro is a one-stop security service platform designed for Hikvision partners. It provides access to product information, promotions, marketing materials, and tools for customer and device management, remote installation, and troubleshooting.
Is Hik-Partner Pro free to use?
Yes, Hik-Partner Pro is available for free download. However, some features may involve in-app purchases, as indicated by the 'free with in-app purchases' monetization model.
What devices is Hik-Partner Pro compatible with?
Hik-Partner Pro is available on iPhone and iPad devices. The app is rated for ages 4 and up.
How often is Hik-Partner Pro updated?
The latest version of Hik-Partner Pro is 2.17.210, last updated on October 29, 2026. While this indicates a recent update, users have reported lag issues after updates, suggesting a need for ongoing optimization.
What are the main benefits of using Hik-Partner Pro?
Users praise Hik-Partner Pro for being an excellent management platform that enhances team efficiency and offers up-to-date technology. It's considered straightforward and works well for installers, providing reliable support.
What are some common issues users experience with Hik-Partner Pro?
Some users have reported lag issues after updates, difficulties with configuration and troubleshooting, and occasional crashes. There have also been mentions of compatibility issues with certain devices and operating systems.
Can I manage devices remotely with Hik-Partner Pro?
Yes, Hik-Partner Pro offers robust remote management capabilities. This includes remote configuration, proactive system health monitoring, and one-click handover of sites and devices, allowing for efficient troubleshooting from anywhere.
Does Hik-Partner Pro offer any rewards or incentives?
Yes, Hik-Partner Pro allows users to create extra income and get rewards. You can redeem rewards and services with points, co-brand with Hikvision, and generate recurring revenue through cloud storage and VMS.
