Comparison

IRIS CRM vs Lightspeed Reporter (X)

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

IRIS CRM

Streamline your merchant services business with this mobile CRM. Features include a power dialer for efficient client outreach, contact management, and tools to board accounts, calculate residuals, and monitor your portfolio.

Highlights
  • Power dialer for efficient client calls
  • Contact database accessible anywhere
  • Update client notes and deals on the go
  • Direct calling, texting, and emailing
  • Board accounts and monitor portfolios
  • Calculate residuals and track transactions
Read full description

Ready to run a leaner, more efficient payments business? Discover how NMI Merchant Central helps your team move faster, stay connected and manage merchants from anywhere. CALL CLIENTS WITHOUT SLOWING DOWN Burn through call lists without dialing a single number by hand Move seamlessly from one prospect to the next with Power Dialer Stay on top of follow-ups with built-in reminders BUILT FOR SALES REPS & MERCHANT MANAGEMENT Access your contact database from anywhere Update notes and track deals while on the go Call, text and email contacts directly from the platform MERCHANT RELATIONSHIP MANAGEMENT Board accounts, calculate residuals and monitor your portfolio in one place Track deposits, transactions, batches, retrievals and chargebacks Support merchants throughout the entire life cycle with a unified experience

About

Lightspeed Reporter (X)

Monitor your retail store's performance remotely with real-time insights and customizable widgets. Access key metrics and stay informed about your business's health, even when you're away. Offers 24/7 support and comprehensive resources.

Highlights
  • Real-time store performance insights
  • Customizable iOS widgets
  • Access familiar POS dashboard metrics
  • Secure data access based on user roles
  • 24/7 customer support
  • Help Center resources and video tutorials
Read full description

Keep an eye on your Lightspeed store, even when you’re not there. With Lightspeed Reporter, you can keep all of your store’s data right in your pocket—giving you the peace of mind to step away from your shop without missing a beat. With the included iOS widgets you can stay up to date without even having to open the app. If you need to know more, your dashboard is just a tap away. Features: • Get real time insights into your store’s performance • Access all the familiar metrics from your Lightspeed Retail POS (X-Series) dashboard available as widgets • Customize your widget with the data you care about—pick your metric and timeframe • Sign-in and forget—we’ll remember your details when you open the app • Stay on top of security—we’ll restrict your data based on the user roles you’ve set in your store Free onboarding & 24/7 support • Enjoy award-winning and in-house customer support team that’s available 24/7 • Get free step-by-step articles and resources in our comprehensive Help Center • Watch step-by-step video tutorials to help you navigate and get the most out of your POS With effortless POS software at its core, Lightspeed Retail is the one-stop commerce platform to simplify, scale and provide exceptional customer experiences. You live and breathe retail… and guess what? So do we. We know the unique challenges that brick-and-mortar retailers face, and we’re giving you all the tools you need to run a thriving physical store.

Screenshots

IRIS CRM4 screens
Lightspeed Reporter (X)4 screens

Verdict

The call

The clearest difference is rating: IRIS CRM at 3.4 against Lightspeed Reporter (X)'s 2.6. IRIS CRM also leads on review sentiment (36% vs 17%). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

IRIS CRM holds the better App Store score, 3.4 against 2.6. Both are backed by a comparable volume of ratings — 17 and 18 respectively. Written reviews point the same way: 36% of IRIS CRM's written reviews are positive against 17% of Lightspeed Reporter (X)'s.

UpkeepUpdate frequency

IRIS CRM ships an update every 2 months, Lightspeed Reporter (X) every 6 weeks. The most recent releases landed on August 21, 2026 and September 15, 2026 respectively.

Scorecard2 real differences · 8 level
IRIS CRM versus Lightspeed Reporter (X): the parameters behind the verdict, then further details
ParameterIRIS CRMLightspeed Reporter (X)
PriceFreeFree
Rating3.4 (17 ratings) — better2.6 (18 ratings)
Positive reviews36.4% of reviews — better16.7% of reviews
Number of ratings1718 — better
Update frequencyEvery 2 monthsEvery 6 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad
Requires iOS16.6 — better17.4
Further details — not scored
Size41 MB45 MB
Age rating17+4+
DeveloperIRIS CRMLightspeed Commerce Inc.

Customer experience

IRIS CRM

All ratings17 ratings
Positive58.8%
Neutral5.9%
Negative35.3%
Written reviews11 reviews
Positive36.4%
Neutral9.1%
Negative54.5%

Lightspeed Reporter (X)

All ratings18 ratings
Positive33.3%
Neutral11.1%
Negative55.6%
Written reviews12 reviews
Positive16.7%
Neutral25.0%
Negative58.3%

In-app purchases

None

IRIS CRM

No in-app purchases

None

Lightspeed Reporter (X)

No in-app purchases

Questions

Is IRIS CRM free?
IRIS CRM is free to download, with no in-app purchases.
Is Lightspeed Reporter (X) free?
Lightspeed Reporter (X) is free to download, with no in-app purchases.
Which has better reviews, IRIS CRM or Lightspeed Reporter (X)?
IRIS CRM is rated higher. IRIS CRM averages 3.4 out of 5 from 17 ratings, while Lightspeed Reporter (X) averages 2.6 from 18 ratings.
Do IRIS CRM or Lightspeed Reporter (X) have ads?
Neither IRIS CRM nor Lightspeed Reporter (X) shows ads.
Which is updated more often, IRIS CRM or Lightspeed Reporter (X)?
IRIS CRM ships an update every 2 months, and Lightspeed Reporter (X) every 6 weeks. Most recently, IRIS CRM was updated on August 21, 2026 and Lightspeed Reporter (X) on September 15, 2026.

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