ECI MobileTech vs Synappx Manage for Service

MobileTech gives your technicians the ability to get service call information, manage service activities, and input data while out in the field. With a real-time connection to e-automate, MobileTech reduces office staff workloads, increases accuracy and improves inventory management. MobileTech features include: • Empower techs to manage their own calls and inventory • Quickly view parts availability from all warehouses, including technician car stock • Real-time GPS monitoring • View technician activity through the dispatch console • Perform tech-to-tech parts transfers • Add file attachments to service calls • Capture and store signatures • Easily search calls by status, tech, customer, or equipment • Individual and group tech-to-tech chat for faster service completion time

Synappx Manage for Service Transform your field service experience with the Synappx Manage for Service mobile app—designed to give service technicians the tools and information they need, right at their fingertips. This powerful mobile companion to the Synappx Manage platform connects technicians directly to device data, enabling faster issue resolution, confident service delivery, and more efficient remote support. Whether you're in the field or at the helpdesk, Synappx Manage helps streamline operations and keep your customers’ devices running smoothly. Key Benefits for Service Teams: - Tech Empowerment: Boost technician independence with critical device info always accessible. - Faster Response Times: Resolve issues quicker with mobile remote service capabilities. - Smarter Collaboration: Enhance teamwork between helpdesk staff and field technicians with connected tools. Core Features: - Cross-Customer Dashboard: Quickly scan all customer environments for device issues at a glance. - Detailed Device Info: Access key data including machine ID, serial number, IP address, maintenance SKU, and more. - AI Insight: Use the “AI Insight” button to dive deeper into a specific device. This allows faster troubleshooting and problem solving with step-by-step instructions on how to resolve any issues the device may be having. - Status Monitoring: Track device health and usage to ensure consistent uptime. - SIM Setting Access: Perform important SIM settings directly from your mobile device. - Service Reports: Access, download and share essential reports on the go. - Firmware Management: Stay up-to-date on firmware versions and manage deployments. - Trouble Alerts: Instantly identify and prioritize devices needing attention. - Paged Lists: When more than 100 devices need to be shown in the list, show only first 100, second 100, and so on. Quick navigation to other pages is supported. - When in maintenance mode, display warning with information as to when the system becomes available.