Udentify vs ARCOS Mobile Plus
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Udentify
This app allows authorized users to identify and report field issues, ensuring all necessary information is captured for analysis and resolution. It aims to improve system reliability and enhance customer satisfaction.
- Identify field issues
- Report issues with detailed information
- Improve system reliability
- Promote customer satisfaction
- Analyze and resolve reported issues
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The Udentify® application provides authorized users with the ability to improve system reliability and promote customer satisfaction. Identifying and reporting field issues in the app ensures that reported issues have all the information required to analyze and determine the next steps for resolution.
ARCOS Mobile Plus
This application helps utility employees respond to callouts, view their schedules and rosters, and receive notifications. It's designed to streamline daily operations and responses to unplanned events.
- Respond to callouts
- View schedule
- View rosters
- Receive notifications
- Manage daily operations
- Handle unplanned events
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Welcome to ARCOS Mobile Plus. This app is the new version of the ARCOS Mobile App for Callout and Crew Manager and replaces the previous version called ‘The ARCOS App’. Learn More (LINK TO: https://arcos-inc.com/mobile-plus-quick-start/) Please contact your ARCOS administrator for information on when to download and start using this app instead of the previous version. ARCOS Mobile Plus is changing the way utilities enable their employees to respond, restore and report during both daily operations and unplanned events. Use ARCOS Mobile Plus to respond to callouts, view your schedule, view rosters and receive notification. If your administrator has set you up in the ARCOS system, you simply need to log in to get started. Some helpful tips: Your session duration, timed outs and password expirations are controlled by your utility’s security policies and not by ARCOS. We are committed to ensuring the security protocols of the industry are enforced. To ensure you’re using the latest version of ARCOS Mobile Plus, select auto update in the settings menu of your mobile device. Contact your administrator at the utility you work for if you are experiencing issues and/or to receive your login credentials. Like the ARCOS app? Have suggestions for improvement? Use the reviews below to let us know!
Screenshots
Verdict
The clearest difference is rating: Udentify at 3.7 against ARCOS Mobile Plus's 1.3. Udentify also leads on update cadence (daily vs monthly) and iOS requirement (11.0 vs 16.4). ARCOS Mobile Plus's advantage is ratings volume (238 vs 3). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Udentify holds the better App Store score, 3.7 against 1.3. That said, the two scores are not equally well evidenced: ARCOS Mobile Plus has 238 ratings behind it against 3, so its average is the more settled of the two.
Udentify ships an update daily, ARCOS Mobile Plus monthly. The most recent releases landed on October 1, 2026 and October 11, 2026 respectively.
| Parameter | Udentify | ARCOS Mobile Plus |
|---|---|---|
| Price | Free | Free |
| Rating | 3.7 (3 ratings) — better | 1.3 (238 ratings) |
| Positive reviews | — | 2.6% of reviews |
| Number of ratings | 3 | 238 — better |
| Update frequency | Daily — better | Monthly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 11.0 — better | 16.4 |
| Further details — not scored | ||
| Size | 53 MB | 49 MB |
| Age rating | 4+ | 4+ |
| Developer | Exelon Corporation | ARCOS LLC |
Customer experience
Udentify
ARCOS Mobile Plus
Bugs and requests
Udentify
Not enough reviews yet to summarise bugs or requests.
ARCOS Mobile Plus
Reported bugs
13 issues- App logs out without warning or notification
- Login credentials rejected after updates
- Infinite loading screen on first app open
- App crashes immediately after December update
- Biometric login prompts not functioning properly
Show 8 moreShow fewer
- Call notifications not triggering phone ring
- Callout acceptance errors with call tree messages
- App freezes with spinning loading indicator
- Cannot log back in after forced logout
- iPad compatibility broken
- Password authentication failures
- App requires reinstall to regain login access
- Callouts not received despite notifications sent
Requested features
8 requests- Dark mode support
- Ability to view callout history and details
- Employee status color coding (who's working, on vacation, etc.)
- Automatic text notification when auto-logged out
- Adjustable font size within app
Show 3 moreShow fewer
- Ability to set custom logout duration instead of automatic midnight logout
- Improved roster showing who's been called/working
- Better biometric login implementation
In-app purchases
Udentify
No in-app purchases
ARCOS Mobile Plus
No in-app purchases
Questions
Is Udentify free?
Is ARCOS Mobile Plus free?
Which has better reviews, Udentify or ARCOS Mobile Plus?
Do Udentify or ARCOS Mobile Plus have ads?
Which is updated more often, Udentify or ARCOS Mobile Plus?
Other comparisons
