PrefXpress vs BoldDesk

The latest innovation in the PrefSuite family is an effective tool for window manufacturers and delivery drivers to communicate order shipment progress. PrefXpress app for iPhone and iPod has the following features: - Driver can view all the deliveries in the current shipping lot, and a mapped route detailing all the stops - Driver can select quantity of items being delivered and view the item details - Driver can use navigation and phone functions to contact the order recipient and use device Maps app to navigate to the delivery location - Driver can share current location of the truck as well as provide proof of delivery by taking pictures and recipient signature Try our demo account for introduction to application features! For access to full features, an Internet connection, and a PrefSuite module, is required.

BoldDesk is cloud-based, modern help desk software designed to facilitate a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve the overall customer experience. The BoldDesk mobile app is a versatile and effective ticketing system that allows you to address tickets with the same ease and features as your web version. Manage all your support requests, convert emails to tickets, automate ticket assignments, customize support forms, set your own SLA, and publish self-help articles for your products. Resolve a ticket more efficiently by breaking it down into subtasks and assigning them to different agents. This intuitive ticketing system features an improved user experience to provide seamless customer service. We are constantly striving to enhance your experience with the BoldDesk mobile app.