United Illuminating vs myHCEC
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
United Illuminating
Manage your utility account with ease. Pay bills, report outages, and view restoration times. Access account information, enroll in eBill, AutoPay, and Budget Billing for convenient financial management.
- Pay bills in three clicks
- Secure Touch/Face ID login
- Report outages and view restoration times
- Access outage maps
- Enroll in eBill and AutoPay
- Sign up for Budget Billing
- Update account profile
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We are pleased to offer you an effortless tool that makes it even easier to manage your account! Our free app provides you convenience at your fingertips. With just a few, simple clicks of a button, you can instantly access your account, view and pay your bill, report an outage - and that’s not all! Designed for you... - Pay your bill in just three clicks - Login using secure Touch or Face ID access and view your account real-time. You don’t have to remember your credentials every time! - Easily report an outage, see your estimated time of restoration and access outage lists and maps to stay informed. On the go... - Enroll in eBill for online access and convenience and view up to 13 months of bills! - Sign up for AutoPay so your payments can be made automatically, securely, and on time every month. - Enroll in Budget Billing so you’ll always know how much your bill will be! - Update your account profile (email address, mailing address and phone number) and manage your personal preferences.
myHCEC
Manage your utility services with ease. View billing history, make payments, and report outages. Stay informed about service disruptions with a real-time outage map.
- Secure account login
- View billing history (PDF/graph)
- Multiple payment options
- Report utility outages
- Real-time outage map
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This app lets you pay your bills, view your billing history, and stay updated on outages. Key Features: • Account Login: Securely log into your account to access your utility service details in one place. You will also have easy access to your profile, billing information, and payment options. • Billing Information: You can view your current and past billing details in graph format or view bills in PDF format. • Pay Your Bill: You can make payments anytime, anywhere, using your preferred payment method. You can save your payment information for future transactions, make a one-time payment, or set up automatic payments. • Report Outages: If you experience an outage or notice utility equipment damage, the app allows you to report the issue directly to the utility provider. • Outage Map: Stay informed about known outages across all your service locations. Our intuitive outage map displays real-time updates of ongoing outages, estimated restoration times, and the status of affected areas.
Screenshots
Verdict
The clearest difference is review sentiment: United Illuminating at 82% against myHCEC's 0%. United Illuminating also leads on rating (4.7 vs 2.0) and ratings volume (4K vs 8). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
United Illuminating holds the better App Store score, 4.7 against 2.0. That said, the two scores are not equally well evidenced: United Illuminating has 4K ratings behind it against 8, so its average is the more settled of the two. Written reviews point the same way: 82% of United Illuminating's written reviews are positive against 0% of myHCEC's.
| Parameter | United Illuminating | myHCEC |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (4K ratings) — better | 2.0 (8 ratings) |
| Positive reviews | 82.2% of reviews — better | 0.0% of reviews |
| Number of ratings | 4K — better | 8 |
| Update frequency | Every 3 weeks | — |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 60 MB | 86 MB |
| Age rating | 4+ | 4+ |
| Developer | AVANGRID INC. | Milsoft Utility Solutions |
Customer experience
United Illuminating
myHCEC
Bugs and requests
United Illuminating
Reported bugs
3 issues- Login screen crashes or freezes
- Payment processing errors
- Inability to access account information
Requested features
4 requests- Add ability to schedule/manage payments
- Improve communication during service transfers
- Allow credit card payments in-app
- Provide more transparency on billing and usage
myHCEC
Not enough reviews yet to summarise bugs or requests.
In-app purchases
United Illuminating
No in-app purchases
myHCEC
No in-app purchases






