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United Illuminating

United Illuminating

by AVANGRID, INC

4K ratings
192 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • December 31, 2019
  • December 3, 2025

Features

Developer

AVANGRID, INC
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United Illuminating screenshot #1 for iPhone
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iphone
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📌Ready
Reviews summary↘︎
⭐192
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📝8+ tags
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🔄1+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
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About

Manage your utility account with ease. Pay bills, report outages, and view restoration times. Access account information, enroll in eBill, AutoPay, and Budget Billing for convenient financial management.

✓Pay bills in three clicks
✓Secure Touch/Face ID login
✓Report outages and view restoration times
✓Access outage maps
✓Enroll in eBill and AutoPay
✓Sign up for Budget Billing
✓Update account profile
Show original description

What users say

Summarized from real user reviews of United Illuminating. Based on 4K reviews and a 4.7/5 average, it highlights the 5 positives and 4 negatives reviewers mention most about this Business app.

Positive things

  • 👍Easy to use
  • 🚀Quick and convenient payments
  • 💡Helpful features like outage alerts and account management
  • 🚀Efficient and simple navigation
  • 👍User-friendly interface

Negative things

  • 🐛Occasional login/payment issues
  • 🐛Inconsistent performance across devices
  • 💰Concerns about rising costs and fees
  • 🔒Security/account access problems
See all reviews

What's New in United Illuminating

25.11.2001

December 3, 2025

Minor bug fixes and improvements.

User reviews

Most RecentHighest RatedLowest Rated

The app NEVER REMEMBERS YOUR FORM OF PAYMENT

I’ve used this app numerous times now and it never remembers your form of payment no matter how many times I enter it you think with all the money they’re making they can fix the app and they know about it. For months they say they’re working on it. I do not recommend this app.
PixelMysterPixelMyster

App

Makes everything sooo much easier!!! LOVE IT! No more paper bills! I pay online and see everything online!! Easy peasy!
NicoleRoselloNicoleRosello

Good

Nice
wilorpiwilorpi

Simplicity at its Best

Once you download the app, all you have to do is open the app , sign in,and pay or whatever else it is you have to do. . Seconds of your time
ItalianBull66ItalianBull66

Much, much better than the website

The app works way better than the website, which constantly send error messages
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See 187 more reviews

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See developer apps

User experience

🐞

Reported Bugs

3 issues

Login screen crashes or freezes

Bug

Payment processing errors

Bug

Inability to access account information

Bug
✨

Requested Features

4 requests

Add ability to schedule/manage payments

Feature

Improve communication during service transfers

Feature

Allow credit card payments in-app

Feature

Provide more transparency on billing and usage

Feature

FAQ

What can I do with the United Illuminating app?

The app allows you to manage your utility account effortlessly. You can view and pay your bill, report power outages, and see estimated restoration times. It also offers features like enrolling in eBill, AutoPay, and Budget Billing for convenient financial management.

How do I pay my bill through the app?

Paying your bill is simple and can be done in just three clicks. Once logged in securely, you can easily navigate to the payment section to process your bill.

What are the security features for logging in?

The app offers secure login options using Touch ID or Face ID. This allows for quick and secure access to your account without needing to remember your credentials every time.

Can I report an outage and track its status?

Yes, you can easily report an outage directly through the app. You can also view estimated times for restoration and access outage lists and maps to stay informed about power disruptions in your area.

Is there a cost to use the United Illuminating app?

No, the United Illuminating app is completely free to download and use. It provides all its account management features at no cost to the customer.