HelpDesk 3 vs MyITOps for Intune

With the native iOS app you can provide support for your customers from everywhere. Answer questions through the build in live chat or by using the support tickets. Read and answer contact messages easily from the app and invite your customers to a talk when they browsing your website.

With the MyITOps for InTune app you can: - Visualize business service health, at a glance via Sunburst, Cards and ServiceTree widgets - Create your own, branded custom mobile friendly dashboards - Subscribe to push notifications for instant visibility of IT alerts and incidents - See the status, severity and business impact of alerts, clustered into correlation scenarios and drill down to root cause - Take actions: assign, accept and close alerts and incidents - Work collaboratively in Service Outage Rooms to resolve issues - leveraging ChatOps with seamless integration for Microsoft Teams and Slack - Keep communications in sync with your ITSM tooling throughout the incident/alert lifecycle - Securely deploy and configure the MyITOps for InTune app through Microsoft's InTune Mobile Device Management platform The power of Enterprise AIOps at your fingertips: get the information, insights and metrics that matter to you – in near real-time. Note: The MyITOps for InTune app requires active credentials for the Interlink Software AIOps Platform. About MyITOps: MyITOps is specifically focused on designing and developing apps which bring the power of AIOps to the mobile devices of ITOps, DevOps and SREs in large enterprises. The MyITOps for InTune app is powered by Interlink Software’s AIOps Platform which collects, aggregates and correlates monitoring, dependency and performance data/metrics from across the entire IT stack. MyITOps specialises in enabling users to view and interact with this information via mobile friendly visualizations of service health, whilst facilitating collaborative, on the go responses to IT issues before customers are impacted.