ServiceNow Agent vs Prisma Access Agent
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ServiceNow Agent
This app enables IT and service desk agents to manage and resolve work requests on the go. It offers out-of-the-box workflows for various departments and leverages device capabilities for efficient task completion, even offline.
- Manage team work assignments
- Triage incidents and cases
- Act on approvals with gestures
- Complete work offline
- Access full issue details
- Optimize workflows with device hardware
Read full descriptionHide full description
ServiceNow Mobile Agent for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment. IMPORTANT: This software requires your company’s work account and a Microsoft managed environment. Some functionality may not be available in all countries. Please contact your company’s IT administrator if you have issues or questions about the use of the software. ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature. The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. With Mobile Agent you can: • Manage the work assigned to your teams • Triage incidents and cases • Act on approvals with swipe gestures and quick actions • Complete work while offline • Access the full issue details, activity stream, and related lists of records • Optimize workflows with location, camera, and touchscreen hardware NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Prisma Access Agent
This application provides secure and fast access to your organization's work applications from any location. It can protect all applications or selectively manage access based on administrator configuration. Confirmation from your IT team is required to use this service.
- Secure access to work applications
- Location-independent connectivity
- Per-application access control
- Fast performance
- Administrator-configurable security
Read full descriptionHide full description
Stay connected and productive wherever you are. The Prisma Access Agent by Palo Alto Networks provides fast, secure access to your organization’s work applications—no matter your location. Depending on your administrator's configuration, the Prisma Access Agent can secure all applications or selectively protect access on a per-application basis. Note: To use the Prisma Access Agent, please confirm with your IT team that your organization has enabled it.
Screenshots
Verdict
The clearest difference is rating: Prisma Access Agent at 5.0 against ServiceNow Agent's 2.1. Prisma Access Agent also leads on iOS requirement (16.0 vs 18.0). ServiceNow Agent's advantage is update cadence (every 2 weeks vs every 2 months) and ratings volume (10 vs 1). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Prisma Access Agent holds the better App Store score, 5.0 against 2.1. That said, the two scores are not equally well evidenced: ServiceNow Agent has 10 ratings behind it against 1, so its average is the more settled of the two. Written reviews split almost evenly too, at 0% and 0% positive.
ServiceNow Agent ships an update every 2 weeks, Prisma Access Agent every 2 months. The most recent releases landed on November 9, 2026 and October 30, 2026 respectively.
| Parameter | ServiceNow Agent | Prisma Access Agent |
|---|---|---|
| Price | Free | Free |
| Rating | 2.1 (10 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 0.0% of reviews | 0.0% of reviews |
| Number of ratings | 10 — better | 1 |
| Update frequency | Every 2 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 18.0 | 16.0 — better |
| Further details — not scored | ||
| Size | 150 MB | 58 MB |
| Age rating | 4+ | 4+ |
| Developer | ServiceNow | Palo Alto Networks |
Customer experience
ServiceNow Agent
Prisma Access Agent
In-app purchases
ServiceNow Agent
No in-app purchases
Prisma Access Agent
No in-app purchases
Questions
Is ServiceNow Agent free?
Is Prisma Access Agent free?
Which has better reviews, ServiceNow Agent or Prisma Access Agent?
Do ServiceNow Agent or Prisma Access Agent have ads?
Which is updated more often, ServiceNow Agent or Prisma Access Agent?
Other comparisons
