Frontline Workplace vs XReach

Guide Your Frontline Workforce with Augmented Reality Workflows and Remote Support: • Digitalize and streamline processes for frontline employees, in desk-free workspaces with AR-guided workflows, seamlessly integrated with mobile devices, increasing your productivity, efficiency, and quality along the entire value chain. Faster to the solution with xAssist on mobile: • xAssist makes the work of your service staff and technicians easier with interactive features, augmented reality, and remote support from experts. Shorten downtimes and optimize your service processes. Information on Mandatory Access • Camera: The Camera is used for several purposes: Create the video stream for a video communication session, scan QR codes during session establishment and record video tutorials Information on Optional Access* • Microphone: Fill the video feed with audio, or used to record message or session *You can use the app even if you do not allow the optional permissions. Please use in-app settings to disable the access. ___________________________________________________________ xAssist Features: • Live Video Calls • Multi Conference • Live-Pointer • Text Chat with Translations • Whiteboard & Markups • Service Reports & Service Cases • Screen Sharing • Video-Recording • Warning Signal • Guest Invitations • User & Permission Management • Two-Factor Authentication • 256 Bit Encryption • Workflow Integration ___________________________________________________________ Learn more about Frontline: https://www.teamviewer.com/en/frontline/

XReach provides expert help for troubleshooting - Connect and share your view with a mobile device or smart glasses with the right remote expert. - Stream live-video to show the situation at the site. - Collaborate with video, audio and chat in order to get help and guidance from the expert instantly. - Resolve the issues faster and get the job done. Smart request handling system for experts - Open a ticket with Expert portal tools and connect with the field worker using mobile device or computer. - See field worker’s view and the exact situation at the site. - Guide the work in real-time and send annotated images, documents and links to the field worker. - Resolve issues together with the field worker. Features - Video & audio communication - Chat - Annotation tools - File transfer and storage - Augmented Reality (AR) capabilities - Language translation - Request handling and session storage - User management - Secure communications - Integration and customisation - On-premise capabilities