XReach vs XpertEye

XReach provides expert help for troubleshooting - Connect and share your view with a mobile device or smart glasses with the right remote expert. - Stream live-video to show the situation at the site. - Collaborate with video, audio and chat in order to get help and guidance from the expert instantly. - Resolve the issues faster and get the job done. Smart request handling system for experts - Open a ticket with Expert portal tools and connect with the field worker using mobile device or computer. - See field worker’s view and the exact situation at the site. - Guide the work in real-time and send annotated images, documents and links to the field worker. - Resolve issues together with the field worker. Features - Video & audio communication - Chat - Annotation tools - File transfer and storage - Augmented Reality (AR) capabilities - Language translation - Request handling and session storage - User management - Secure communications - Integration and customisation - On-premise capabilities

Turn your frontline worker into an instant expert through live, visual, and audio support from a remote specialist who shares his specific technical know-how to clear doubts and solve complex tasks effectively together. Frontline workers can hereby capture and share knowledge, improve first-time fix rates, and drive operational efficiency. - Guest invitation: You can easily send an invitation link via SMS or email, enabling guests (your team, clients, or subcontractors) to hop into the conversation with a simple click - Different points of view: You can share up to 4 different points of view, with remote control over each camera - Collaborative board: Draw, zoom, point, and write on a shared board or image, bringing your collaborations to life in real-time - AI Report: Get an automatic AI-generated session report with real-time insights that guide decision-making and drive your organization forward - Highly secure: SSL connection, TLS encryption, confidential mode, no data storage, HIPAA compliant