UID Enterprise vs SupportLine
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
UID Enterprise
This app provides employees with secure access to their workspace. It allows for one-tap unlocking of doors, WiFi connections, and VPN access. Visitors can also be managed remotely.
- Unlock doors with a tap
- Secure WiFi connection
- One-click VPN access
- Remote visitor management
- Remote door unlocking
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The UID Enterprise mobile app is an all-encompassing, digital resource for your employees that allows them to unlock doors within your workspace, as well as securely connect to WiFi or a corporate VPN with a single tap. UID Door Access Unlock connected doors by tapping the app’s Door icon, shaking your mobile device, or tapping it against the door’s credential reader. Designated doorkeepers can also interact with visitors via a UA Pro reader and grant access remotely. One-Click WiFi & One-Click VPN Connect to your company’s WiFi or VPN with a single tap. Get the network access you need instantly without having to constantly re-enter your username and password. Remote Call & Remote View Accept visitor calls from Access readers and unlock connected doors remotely.
SupportLine
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Support Line is a modern customer support application designed to connect users with support teams instantly. Key Features: • Real-time chat with support agents • Smart issue categorization for faster resolution • Instant notifications for updates • Full chat history tracking Support Line ensures a seamless, fast, and reliable communication experience between users and support teams. Whether you're reporting an issue or following up on a request, everything is handled in one place.
Screenshots
Verdict
The clearest difference is update cadence: UID Enterprise at every 4 weeks against SupportLine's every 5 months. SupportLine's advantage is iOS requirement (15.0 vs 17.0). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
UID Enterprise ships an update every 4 weeks, SupportLine every 5 months. The most recent releases landed on October 2, 2026 and October 1, 2026 respectively.
| Parameter | UID Enterprise | SupportLine |
|---|---|---|
| Price | Free | Free |
| Rating | 4.9 (1.3K ratings) — better | — |
| Positive reviews | 47.1% of reviews | — |
| Number of ratings | 1.3K — better | — |
| Update frequency | Every 4 weeks — better | Every 5 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, Apple Watch | iPhone, iPad, iPod |
| Requires iOS | 17.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 403 MB | 26 MB |
| Age rating | 4+ | 4+ |
| Developer | Ubiquiti Inc. | Kevin Fowler |
Bugs and requests
UID Enterprise
Reported bugs
3 issues- Inability to connect to doorbell cameras
- Login and user management problems
- Incompatibility with certain device features
Requested features
3 requests- Apple Watch support
- Automatic door unlocking based on proximity
- Improved notification management
SupportLine
Not enough reviews yet to summarise bugs or requests.
In-app purchases
UID Enterprise
No in-app purchases
SupportLine
No in-app purchases
