Reach Bluetooth Analyzer vs IntelliView Mobile

Use the Reach Demo App to try out the Reach℠ remote support tool for IoT products. Reach℠ makes it possible to connect you to all of your customers’ devices in the field that uses Bluetooth Low Energy (BLE) and initiate a support session to diagnose and troubleshoot issues with your products even if they cannot connect to the cloud. This is a demo of the Reach℠ product, visit cygnustechnology.com for more information or to discuss how to implement Reach into your IoT products and applications. Can you imagine the following scenario? A customer has purchased your product, and now they need help fixing an issue. They call you at your support center, you instruct them to open your product’s mobile app and press the “Enable Remote Support” button. By pressing the button, the user authorizes access to their physical Bluetooth-enabled device. Upon receiving access, you are now seeing real-time device data and can troubleshoot with ease by reading logs, reconfiguring the device, updating firmware and much more. You and your team can now diagnose and fix the device without leading your customers through a long series of complicated instructions. The result is a great experience for you and the user that saves time increases satisfaction and leads to higher ratings for your product and mobile app! Reach℠ is also great for developers of BLE devices to make it easy to field test and beta test with ease while debugging remotely. Reach℠ is free for developers. Key features: - Scan and discover Bluetooth devices in the nearby area - See basic device info (UUID, RSSI) - Browse services and characteristics - Read values from characteristics - Write to characteristics in Hex, Oct, Bin, Decimal or ASCII - Send a secure PIN to connect to your admin portal as a support agent - Automatic reconnections - Works with any BLE product Requirements: - Must have a Cygnus Reach account to use remote support features

IntelliView is the Bluetooth companion app for IntelliSensor wireless monitoring units from E-Control Systems. It finds the units around you, connects to one, and gives you the tools a technician needs on site: live readings, the unit's configuration, its command menu, its debug log and firmware updates. No cables, no laptop, no account. FIND YOUR UNITS • See every IntelliSensor advertising nearby, with its board, unit ID, signal strength and what it offers over Bluetooth. • Units you have visited before show their model and firmware version straight away. • The app tells you how to turn a unit's Bluetooth on when none is listed. LIVE READINGS • Stream the unit's inputs: temperature, humidity, analog and digital channels, each with its status, minimum, maximum and mean. • Tap inputs to chart them over the last 5 minutes, 30 minutes or the whole session. • Battery, firmware, radio module, data flash and MAC address at a glance. • If the link drops, the app waits for the unit and resumes by itself. Share the readings log when you are done. CONFIGURATION • Read the wireless, IP address, server, reporting, inputs, calibration and display and time settings, all at once or one section at a time. • Edit values with validation, then write only what changed. The unit keeps running. • Save a configuration profile, load it onto another unit or send it to a colleague. Profiles are the same .ecs files IntelliView Desktop uses. COMMANDS AND LOG • Send the unit's menu commands: trigger a transmission, run the self-tests, read status reports, reboot. • Capture the firmware's debug log in the background, even while you work on another unit, and share it with support. FIRMWARE UPDATES • See the two firmware banks on the unit, switch between them or erase the spare. • Install an image from the ECS update server or from a file on your phone. The update carries on if you open another unit or put the app in the background, and the app confirms the new version after the reboot. • On units with a radio module, update the module's firmware too. WORKS WITH IntelliSensor v2C and v4 units with Bluetooth. The tools need unit firmware 3.27 / 4.27 or later; an older unit can still receive a firmware update, which brings the tools with it. PRIVACY IntelliView needs Bluetooth to find and talk to units. The app never uses your location. Nothing leaves your phone unless you choose Send diagnostics in Settings, which sends the app's log and the units' debug logs to E-Control Systems support. IntelliView is made by E-Control Systems, Inc. for its customers and service partners.