Comparison

IO vs My Lugano

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

IO

This app allows secure interaction with Italian Public Administrations, offering access to services, digital documents, and payment management. Receive official communications, manage deadlines, and pay bills easily from your device.

Highlights
  • Digital document wallet
  • Receive official communications
  • Manage deadlines
  • Pay bills via PagoPA
  • Secure SPID/CIE login
  • Biometric authentication
Features
Read full description

Con l’app IO interagisci in modo semplice e sicuro con diverse Pubbliche Amministrazioni italiane, sia locali che nazionali. Puoi accedere a tutti i loro servizi, ricevere comunicazioni e gestire i pagamenti, in un'unica app. In particolare, tramite IO puoi: - aggiungere i tuoi documenti personali al Portafoglio dell’app per averli in versione digitale e sempre con te, sul tuo dispositivo; - ricevere messaggi e comunicazioni rilevanti dagli enti pubblici, incluse quelle a valore legale; - ricordare e gestire le tue scadenze verso la Pubblica Amministrazione; - pagare qualsiasi avviso pagoPA, inquadrando il codice QR o a partire da un messaggio ricevuto in app; - scaricare le tue ricevute pagoPA, anche se non hai pagato tramite l’app. Per iniziare con IO, accedi all’app con le tue credenziali SPID o, in alternativa, con la tua Carta d’Identità Elettronica (CIE) o l’app CieID. Dopo il primo accesso, potrai accedere ancora più velocemente digitando un PIN che hai scelto o tramite riconoscimento biometrico (impronta digitale o riconoscimento del volto), mantenendo un'autenticazione sicura. IO è un’app che evolve giorno dopo giorno, anche grazie ai tuoi feedback: se nell'utilizzarla noti qualcosa che non funziona come dovrebbe o che pensi possa essere migliorata, puoi segnalarlo con funzionalità dedicate presenti in app. Dichiarazione di accessibilità: https://form.agid.gov.it/view/0125cff0-97b7-11f0-b1d3-cb68959f3505

About

My Lugano

This app allows users to pay with the city's cryptocurrency, LVGA, and earn up to 10% cashback from partner businesses. It also features a cryptocurrency wallet, an NFT section, and an interactive map to find participating merchants.

Highlights
  • Pay with LVGA cryptocurrency
  • Earn up to 10% cashback
  • Cryptocurrency wallet management
  • NFT section access
  • Interactive map of merchants
  • Fast, secure, zero-cost transactions
Features
Read full description

Discover MyLugano, the revolutionary app that is transforming the way to live and gain benefits in Lugano! Pay with LVGA, the city's cryptocurrency, and receive up to 10% cashback from our selected partners. Activate your cryptocurrency wallet and manage your funds easily and intuitively. Explore the full potential of the web3 world by activating the NFT section. Check the interactive map to discover a wide range of stores accepting LVGA and other cryptocurrencies in Lugano. Join thousands of satisfied users, buy local, and save with fast, secure, and zero-cost transactions.

Screenshots

IO4 screens
My Lugano4 screens

Verdict

The call

The clearest difference is review sentiment: My Lugano at 100% against IO's 35%. On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

IO ships an update fortnightly, My Lugano every 3 weeks. Both last shipped on November 7, 2026.

Scorecard1 real difference · 9 level
IO versus My Lugano: the parameters behind the verdict, then further details
ParameterIOMy Lugano
PriceFreeFree
Rating4.8 (882 ratings) — better—
Positive reviews35.4% of reviews100.0% of reviews — better
Number of ratings882 — better—
Update frequencyFortnightly — betterEvery 3 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPodiPhone, iPod
Requires iOS15.115.1
Further details — not scored
Size133 MB69 MB
Age rating17+4+
DeveloperPagoPA S.p.A.Comune di Lugano

Customer experience

IO

All ratings882 ratings
Positive95.0%
Neutral2.2%
Negative2.8%
Written reviews96 reviews
Positive35.4%
Neutral11.5%
Negative53.1%

My Lugano

Written reviews2 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

IO

Reported bugs

17 issues
  • App crashes and freezes frequently
  • Cannot add payment methods or cards
  • Transactions not recognized or recorded
  • Cashback not credited despite valid purchases
  • Language settings not applying to notifications
Show 12 more
  • Login and authentication failures
  • Wallet section under maintenance
  • Inconsistent data display and synchronization
  • Payment processing errors and timeouts
  • Developer mode exposed in production
  • Subscription charges not appearing in app settings
  • Contactless transactions not recognized
  • Duplicate card registration requirements
  • Green pass certification not updating
  • Temporary error messages without resolution
  • Missing IBAN registration functionality
  • Inconsistent card appearance/disappearance in wallet

Requested features

15 requests
  • Apple Pay and Google Pay integration
  • Passport storage capability
  • Offline document access
  • Wallet integration for digital documents
  • Two-way messaging with government officials
Show 10 more
  • Search functionality for municipalities
  • Automatic document export to Apple/Google Wallet
  • Support for more payment methods
  • Faster transaction processing
  • Better notification management
  • Service categorization and filtering
  • Bulk service activation/deactivation
  • More municipal services integration
  • QR code generation for easier registration
  • Support for various document types (driver's license, ID card)

My Lugano

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

IO

No in-app purchases

None

My Lugano

No in-app purchases

Questions

Is IO free?
IO is free to download, with no in-app purchases.
Is My Lugano free?
My Lugano is free to download, with no in-app purchases.
Do IO or My Lugano have ads?
Neither IO nor My Lugano shows ads.
Which is updated more often, IO or My Lugano?
IO ships an update fortnightly, and My Lugano every 3 weeks. Most recently, IO was updated on November 7, 2026 and My Lugano on November 7, 2026.

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