Comparison

Customer Conversations vs Papyrus

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Customer Conversations

This app connects Portland General Electric customers for market research. Participants are invited to join discussions and share feedback to help improve customer experiences. It is not for managing your PGE account.

Highlights
  • Market research participation
  • Online discussions
  • Diary studies
  • Gather customer insights
  • Invitation-only access
Features
Read full description

Customer Conversations is a market research community hosted by Portland General Electric This app provides a platform for PGE customers who are recruited from the community to participate in research activities that help PGE improve customer experiences. All participation via this app for research is by invitation only and used for the purpose of gathering insights for PGE. Participants join in online discussions, diaries, and other activities that allow them to share their perspectives and discuss them with other customers and a PGE community moderator. To access your PGE account to pay your bill, change alerts and more, download the Portland General Electric app

About

Papyrus

Organize, annotate, and cite research papers within a native Apple ecosystem. This workspace allows you to import PDFs and citation records, take notes, and manage your reading collections as structured projects. It offers local-first storage with optional cloud sync and various export formats.

Highlights
  • Read and annotate PDFs
  • Organize citation records
  • Take Markdown notes
  • Search entire library
  • Create structured projects
  • Local-first storage
  • Optional iCloud/WebDAV sync
Features
Read full description

Papyrus is a native research workspace for reading, annotating, organizing, and citing PDFs — built for iPad, iPhone, and Mac. READ AND ANNOTATE Open a paper in a fast built-in reader. Highlight, underline, and mark up pages, and every highlight stays searchable and linked back to its source. Bookmark a page as you go, and pick the paper up later from a Reading card that remembers where you stopped. On iPad, a References tab looks up the open paper's reference list and related work, so you can follow a citation trail and add what matters to your library without leaving the page. WRITE ON THE PAGE WITH APPLE PENCIL Mark up a PDF directly on iPad — annotate a proof, sketch beside a figure, work a derivation out in the margin. Your ink belongs to the paper and travels with it, encrypted, to your other devices. NOTES BESIDE THE SOURCE Keep Markdown notes next to each paper: headings, tables, code blocks, LaTeX math, and [[note]] cross-references. Notes stay with the paper and export as PDF when you need to share them. NOTEBOOKS Gather notes from across your library onto themed shelves — a topic, a chapter you're drafting, a reading group. Filing a note copies nothing and moves nothing: it still belongs to its paper, still says which paper that is, and one tap takes you there and back. A note can sit on several shelves at once. Fill a new shelf from what you've already written, search it by a note's text or by the paper behind it, order it four ways — including oldest paper first, which reads your own notes forward through the literature — and export a whole shelf as one Markdown document. All Notes lists everything you've written in one place, filed or not. ORGANIZE THE WAY YOU THINK Folders — a paper can live in several — plus tags, star ratings, and seven colored flags you can name yourself, each with its own shape so they stay tellable apart at a glance. Smart Collections keep themselves current from rules you set, including flag rules. Review Duplicates finds look-alike papers and merges each set after you confirm, combining tags, folders, projects, notes, and highlights. FIND ANYTHING Search titles, authors, notes, and highlights — or the full text inside your PDFs. TURN READING INTO WRITING Projects are where a reading pile becomes a manuscript. Group the papers behind a chapter or article, give each one a role, and capture evidence — claims, quotes, and your own interpretation — tied back to the source paper and page. Write the project note from a template (related work, method comparison, experiment plan, thesis chapter, reviewer response), keep its revision history, and run a preflight that catches missing citation keys and metadata gaps before you export. Export a bundle with Markdown, a BibTeX bibliography, and the PDFs. IMPORT AND CITE Bring in PDFs, whole folders, or BibTeX and RIS files — including libraries exported from Mendeley and Zotero. Papyrus looks up metadata by DOI or arXiv ID and fills in the details. Save papers straight from Safari with the included extension. Copy citations in the style you write in, and export BibTeX or RIS whenever you need them. READ ANYWHERE Paste an arXiv link, a DOI, or a PDF URL and Papyrus imports it, looks up the details, and fetches the PDF. Add a paper to Read Later and its PDF downloads ahead of time, so a flight or a commute doesn't need a signal. Ask Siri, or search from the Home Screen, to pick up the paper you were last reading on the page you left it. YOUR LIBRARY, YOUR DEVICES Your library syncs over iCloud across iPad, iPhone, and Mac. No account to create, no tracking, no ads. Free to download and use — every feature included, no in-app purchases, no subscription.

Screenshots

Customer Conversations4 screens
Papyrus4 screens

Verdict

The call

The clearest difference is rating: Papyrus at 5.0 against Customer Conversations's 3.0. Papyrus also leads on update cadence (weekly vs every 17 months). Customer Conversations's advantage is in-app purchases (none vs 2). On price, ratings volume, ads and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Papyrus sells 2 one-off in-app purchases. Customer Conversations asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Papyrus holds the better App Store score, 5.0 against 3.0. Both are backed by a comparable volume of ratings — 2 and 2 respectively.

UpkeepUpdate frequency

Customer Conversations ships an update every 17 months, Papyrus weekly. The most recent releases landed on October 14, 2026 and October 12, 2026 respectively.

Scorecard4 real differences · 5 level
Customer Conversations versus Papyrus: the parameters behind the verdict, then further details
ParameterCustomer ConversationsPapyrus
PriceFreeFree
Rating3.0 (2 ratings)5.0 (2 ratings) — better
Number of ratings22
Update frequencyEvery 17 monthsWeekly — better
AdsNoNo
In-app purchasesNo — betterYes
MonetizationFree — betterFree with in-app purchases
DevicesiPhone, iPad, iPodiPhone, iPad, Mac
Requires iOS16.0 — better17.0
Further details — not scored
Size95 MB25 MB
Age rating4+4+
DeveloperPortland General Electric CompanyZhenda Fu

Customer experience

Customer Conversations

All ratings1 ratings
Positive0.0%
Neutral0.0%
Negative100.0%

Papyrus

All ratings2 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

In-app purchases

None

Customer Conversations

No in-app purchases

2 purchases

Papyrus

One-time2
  • Papyrus Lifetime Unlock$3.99
  • Papyrus Lifetime Unlock$5.99

Questions

Is Customer Conversations free?
Customer Conversations is free to download, with no in-app purchases.
Is Papyrus free?
Papyrus is free to download, with in-app purchases available.
Which has better reviews, Customer Conversations or Papyrus?
Papyrus is rated higher. Customer Conversations averages 3.0 out of 5 from 2 ratings, while Papyrus averages 5.0 from 2 ratings.
Do Customer Conversations or Papyrus have ads?
Neither Customer Conversations nor Papyrus shows ads.
Which is updated more often, Customer Conversations or Papyrus?
Customer Conversations ships an update every 17 months, and Papyrus weekly. Most recently, Customer Conversations was updated on October 14, 2026 and Papyrus on October 12, 2026.

Other comparisons