Helpwise vs Drag

Make It Easier For Your Team To Manage Customer Conversations. Easily Handle Emails, SMS, and WhatsApp as a team. As a business grows, it becomes a struggle to manage customer, sales or internal emails(billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works! With SMS and WhatsApp Inbox features, your team members can provide support to tens of thousands of customers by efficiently sharing the workload with each other. Friendly Interface We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here. Share Inbox, Not Password Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity! Collaborate With Team Members Don't shout out loud to clear your doubts before answering an email. Tag, Assign or Chat with your team members within the shared inbox. It is safe to say, Helpwise is part-Shared Inbox, part-Collaboration software. Distribute Work Load Getting 100s of emails every day? Easily share these emails among your team members and reach Inbox Zero faster. Track Every Key Metric Helpwise provides you detailed analytics on your email frequency, response rates & individual performance. So, now that you can measure it, you can easily improve it. Integrate With Business Tools Automate processes & share information across your other business tools. For example, log all your phone calls & texts with the customer within the email thread. Or, fetch order details within your inbox. In the nutshell, Helpwise is a clean, feature-loaded & made-for-business Gmail that we all wish for.

Turn Gmail into a Team Workspace to manage customer support, sales CRM, recruiting and other workflows from your inbox. Built for Google Workspace users. ------ - World’s top #20 collaboration products (by G2) - Easiest set up (by G2) - Best ROI (by G2) - Fastest implementation (by G2) - Momentum leader (by G2) ------ Watch our demo: https://www.dragapp.com/watch-demo/ Browse Help Center: https://help.dragapp.com/en/ Speak to a Customer Champion: https://www.dragapp.com/demo/ ------ • Shared inbox Drag turns Google Workspace and Gmail into an all-in-one workspace for teams. Share company emails such as support@ right inside Gmail • Boards Your team can use shared boards like they were their own – using them for anything from a simple Help Desk and CRM to a Marketing board • Aliases Reply or compose new emails as yourself, your team or as the shared inbox address such as sales@ • Assignment Get work done faster by assigning emails and tasks to the best-placed team members. See, at a glance, who’s working on what • @mentions @mention your team to start a real-time chat with someone to close a conversation faster • Team chat A private space for you and your team. Add context to any conversation by collaborating behind the scenes with your team • Shared drafts Work together on replies. Collaborate using shared drafts. Write a reply and have your colleague check it before sending • Shared labels Share labels and organize your boards across your team • Collision detection Sometimes your team tries to do the same thing at once. Drag detects this and notifies users when they’re both on the same thing • Email templates Create templates, instead of having to write them from scratch over and over again. Access them fast from inside Gmail • Email tracking Know who’s viewing your emails and when. Think WhatsApp’s double-tick technology • Email sequences Never, ever send a manual email follow-up again. Send a personalized, scheduled sequence of emails • Automations Easily automate repeatable workflows. Automatically send emails to boards, assign emails and create tasks for your team • Custom fields Add fields to what your company needs. Custom fields have all different field types that you may need to organize your cards • Analytics Understand what’s happening on boards. Get insights into how productive your team is • Board views Use pre-defined filters to find relevant information on each board faster - assigned to me, archived, unread, sent, drafts, snoozed • Today view and ‘Assigned to me’ view Visualize all tasks due today or assigned to you, across all boards, in just 1 click • Tasks Not everything comes as an email, sometimes there’s a separate task. You can add tasks directly to your inbox • Email notes Can’t remember some details? Add notes to any email so you always have information to hand • Checklists Most emails come with things to get done. Separate these out and add them as actionable tasks • Due dates Is there a deadline – something you need to get done by a date? Keep things on track with due dates • Color coding Get a better overview of your boards by color-coding them based on time zones, urgency or anything that works best for you • Activity log Get a full history of all actions on a board or on a specific card • Sort & filter Sort and filter boards so that you can focus on the things that matter most. By person, status, color, label, you pick how to filter boards • Card links Generate card and board links and use the URLs anywhere • Drag to boards Drag works across boards. Received an email directly to you? Drag it to a team board so your entire team can help solve faster • File upload Share files with your team – upload all sorts of files to cards to close things faster • Merge cards Merge cards into collections to save time and energy. Group different emails and tasks into one single card to better manage your work • Integrations - Gmail - Google Groups - Google Calendar - Zapier