Helpwise vs HELPme Admin

Make It Easier For Your Team To Manage Customer Conversations. Easily Handle Emails, SMS, and WhatsApp as a team. As a business grows, it becomes a struggle to manage customer, sales or internal emails(billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works! With SMS and WhatsApp Inbox features, your team members can provide support to tens of thousands of customers by efficiently sharing the workload with each other. Friendly Interface We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here. Share Inbox, Not Password Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity! Collaborate With Team Members Don't shout out loud to clear your doubts before answering an email. Tag, Assign or Chat with your team members within the shared inbox. It is safe to say, Helpwise is part-Shared Inbox, part-Collaboration software. Distribute Work Load Getting 100s of emails every day? Easily share these emails among your team members and reach Inbox Zero faster. Track Every Key Metric Helpwise provides you detailed analytics on your email frequency, response rates & individual performance. So, now that you can measure it, you can easily improve it. Integrate With Business Tools Automate processes & share information across your other business tools. For example, log all your phone calls & texts with the customer within the email thread. Or, fetch order details within your inbox. In the nutshell, Helpwise is a clean, feature-loaded & made-for-business Gmail that we all wish for.

Delivered on a highly configurable mobile platform, HELPme provides support and resources to students, families, and staff using a healing-centered interface. The HELPme app trains all school users on the importance of asking for help, recognizing asking for help as a critical life skill, and providing a safe way to practice asking for and receiving help from one’s first interaction with the school. HELPme Provides 3 Ways to HELP based on the user’s level of trust. 1. Self-Help: Get Resources 2. Help from a Trained Crisis Counselor: Crisis Text Line 3. Help from your School or Community: Get Help The HELPme Admin app allows authorized HELPme administrators to access and manage inquiries from their mobile devices. All of the inquiry management features of the desktop interface are available in the app: - List inquiries by statusView details of an inquiry - Chat via private messenger with inquiry reporters - Update type, status, target, perpetrator, labels, actions taken - Assign inquiries to people or groups - Escalate inquiries - Team communications HELPme Admin remembers your login, so you don’t have to re-enter it every time you want to manage inquiries. Stay informed with push notifications to your mobile device. New inquiries, new messages, and new assignments help you stay up to date on HELPme activity. The built-in HELPme Messenger gives administrators handling inquiries direct communication with the people who sent in the reports. Download the HELPme Admin app for free and use your existing administrator login.