U By Emaar vs Caribou Rewards
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
U By Emaar
This loyalty program app connects users with a portfolio of brands to earn points for discounts and privileges. Enjoy exclusive experiences and track your rewards as you progress through different membership tiers.
- Discover participating brands
- Earn, redeem, and track Upoints
- Explore member specials and offers
- Track bookings and transactions
- Set communication preferences
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Welcome to Dubai’s Most Rewarding Loyalty Programme. Bringing together the diverse brands in the Emaar portfolio, U By Emaar enables its loyal customers to create memories and enjoy unique experiences while earning valuable loyalty points called Upoints. A loyalty programme designed around individuals, Upoints can be used to enjoy discounts and privileges against hotel stays, spa treatments, restaurants and entertainment venues across popular locations such as Address Hotels + Resorts, Vida Hotels & Resorts, Armani Hotel Dubai, At.Mosphere, Reel Cinemas, Dubai Aquarium & Underwater Zoo and more! The four tiered programme Black, Silver, Gold and Platinum allow members to progressively gain access to a world of privileges, presenting elevated experiences as they move up through each tier while transforming every moment into a rewarding experience. Experience the most rewarding loyalty programme in Dubai. Key features: - Discover and learn more about the portfolio of participating brands - Earn, redeem and track your points as you upgrade tiers - Explore member specials including offers and other great initiatives - Track your bookings and transactions - Set preferred categories and communication choices
Caribou Rewards
Order coffee and snacks for pickup or curbside service. Earn rewards, customize orders, and find nearby locations. Enjoy exclusive offers and stay updated on promotions.
- Order ahead for pickup
- Curbside service option
- Exclusive rewards program
- User-friendly interface
- Store locator
- Secure transactions
- Real-time order tracking
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Welcome to Caribou, your go-to Coffee destination for a seamless and rewarding experience! Whether you're in the mood for a quick pickup or convenient curbside service, Caribou has you covered. Our app is designed with you in mind, providing a one-stop solution for all your caffeine cravings, right at your fingertips. Key Features: Choose Your Convenience Select your preferred way to enjoy Caribou's tempting offers. Order ahead and swing by for a speedy pickup, or stay in your car and enjoy our curbside service. The choice is yours! Exclusive Rewards At Caribou, we believe in giving back to our loyal customers. Our tailored rewards program is designed to spoil you with exciting offers, discounts, and freebies. Earn points on every purchase and unlock delightful surprises. The more you order, the more you'll love the perks! User-Friendly Interface Our user-friendly app ensures a hassle-free ordering experience. Browse our menu with ease, customize your order, and securely pay within a few taps. Save your favorite orders for quick reordering, and track the progress of your order in real-time. Store Locator Find the nearest Caribou location with our integrated store locator. No matter where you are, we're never too far away. Plan your visit, order, and enjoy your favorite Caribou beverages and snacks. Secure Transactions Your security is our top priority. Caribou's app is designed with advanced encryption and secure payment options, so you can place your orders with confidence. Stay Updated Get the latest news, promotions, and special offers delivered right to your device. Never miss out on limited-time deals or exciting new menu items. Experience the future of convenient dining with Caribou! Download our app now, and discover the ultimate way to enjoy your favorite coffee, snacks, and more. Satisfy your cravings, earn fantastic rewards, and indulge in a world of flavor. Don't wait - join the Caribou community today, and make every order an experience to remember.
Screenshots
Verdict
The clearest difference is rating: U By Emaar at 4.8 against Caribou Rewards's 4.4. U By Emaar also leads on ratings volume (2.2K vs 204) and iOS requirement (13.0 vs 15.0). Caribou Rewards's advantage is review sentiment (62% vs 40%) and monetization model (free vs ad-supported). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
U By Emaar holds the better App Store score, 4.8 against 4.4. That said, the two scores are not equally well evidenced: U By Emaar has 2.2K ratings behind it against 204, so its average is the more settled of the two. Written reviews complicate that: 40% of U By Emaar's written reviews are positive against 62% of Caribou Rewards's, so the app with the better star average is not the one people write more warmly about.
Both ship on a similar rhythm, roughly monthly. The most recent releases landed on September 20, 2026 and September 16, 2026 respectively.
| Parameter | U By Emaar | Caribou Rewards |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (2.2K ratings) — better | 4.4 (204 ratings) |
| Positive reviews | 39.5% of reviews | 62.0% of reviews — better |
| Number of ratings | 2.2K — better | 204 |
| Update frequency | Monthly | Monthly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPod | iPhone, iPod |
| Requires iOS | 13.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 121 MB | 203 MB |
| Age rating | 4+ | 4+ |
| Developer | Emaar Technologies | Al Sayer Retail Company LLC |
Customer experience
U By Emaar
Caribou Rewards
User reviews
U By Emaar
From 2.2K App Store ratingsWhat we love
- 👍 Good quick app
- 👍 Best service
- 👍 Simple and effective
- 👍 Excellence
- 👍 Great service and food
Room to improve
- 🐛 Unclear and dysfunctional app
- 🐛 Loyalty program not working
- 🐛 Slow in calculating points and no communication
- 🐛 Receipts often rejected without reason
- 🐛 Loyalty status and discounts reduced over time
Caribou Rewards
From 204 App Store ratingsWhat we love
- 😊 Great coffee and drinks
- 👍 Helpful and friendly staff
- 😊 Amazing service
- 👍 Welcoming atmosphere
- 😊 Good customer service
Room to improve
- 🐛 App not user-friendly
- 🐛 App not working
- 🐛 App not straightforward
- 🐛 Charges over and above
- 🐛 Staff doesn't follow instructions
Bugs and requests
U By Emaar
Reported bugs
3 issues- Can't login with existing account
- Scanning receipts is problematic
- App not working after updates
Requested features
3 requests- Automatically register points for hotel bookings
- Add more retailers to the loyalty program
- Improve app stability and user experience
Caribou Rewards
Reported bugs
23 issues- Never got a code to sign up for rewards
- Tried several times to get app to send SMS for registration
- App is not straightforward and sometimes charges over and above
- Staff doesn’t bother to check the order vs the amount will charge you what is quoted on the machine
- Despite mentioning less sweet extra hot i always get it sweet and warm which is very annoying to know the staff doesnt follow instructions
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- Need to order from apps before you get points. what’s the use of QR code..
- This app won’t accept my phone number. Apparently it thinks I live in the Middle East. Fix it
- I used to be a platinum member with a standard discount on the old COFE app for Caribou. Now suddenly I don’t have this with the new app. Tried sending a complain twice through the new app’s “contact us” option and never got a response. They dont have even have an option for calling them on the app .
- It won’t allow me to login to the app because it says the phone number needs to be 11 digits long. But I put in the USA country code and it still won’t work. Very frustrating as I’d like to use the app 😠.
- If you have a +1 phone number in the US don’t waste ur time cuz it says “please enter a valid 11 digit phone number” when you try to login with an already created account don’t download ts
- When your drink is on the app but they have to change it cause they don’t have the ingredients
- Very bad app
- Very slow
- When we went to grab a coffee at caribou-dcc, the staff couldn’t just scan the QR code. We need to order our coffee through the app anyway to get points. Some add-ons were also auto-added. Sneaky!
- Doesn’t work at all, will not accept my phone number
- Apparently caribou has no working apps on iPhone
- Cofe App gave better rewards than their own original app this is why they canceled the deal with cofe app
- Very bad application not friendly use and hard to understand
- Prices have been increased and rewards are so small to be competitive
- Third class service in a store that shows my order as ‘pending’ even after I have paid the money yesterday. Beans still not counted and support on the app is non existent. A horrible series of experiences that has made me ignore the coffee store I loved. Thank you Caribou. You guys should be ashamed of yourself.
- Super slow application no more fazza applicable and no gold member discount as cofe app
- I put in my phone number and it keeps telling me it’s invalid and I need to add more digits. Then I created an account online instead and tried to login and then the same issue with it telling me the phone number is invalid. So Then I tried to just continue as a guest, and it told me that they’re only serving locations in the Arab Nations..… so I don’t know what is wrong with this app. It is supposed to be for the US, right?
- This reward program doesn’t make sense. You are physically in the counter, buying coffee and the staff is asking you to go to the app and order via App. Why would you do that if you are just at the counter and there is a long queue behind you? Why not to use the bar code and scanner line Costa or Starbucks do? Someone tried to be too “digital”...
Requested features
2 requests- Tutorial on how to apply free drink
- Add tutorial on how to apply free drink
In-app purchases
U By Emaar
No in-app purchases
Caribou Rewards
No in-app purchases
