Comparison

OurSupport vs The Live Support

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

OurSupport

Connect with skilled IT professionals for onsite or remote technical support. Log tickets, use AI chat for instant help, and collaborate in real-time via messaging or voice calls. Offers transparent pricing and subscription plans for unlimited support.

Highlights
  • Ticket logging and management
  • Self-help AI chat
  • Real-time collaboration
  • Voice calling
  • Transparent pricing
  • Onsite and remote support options
Features
Read full description

OurSupport is your go-to IT support platform, connecting customers with skilled engineers for fast, efficient resolutions to technical issues - at home, work, or remotely. For customers: • Ticket logging & management: create and track support tickets with detailed issue descriptions. • Self-help AI chat: resolve common IT issues instantly in the app, no waiting required. • Real-time collaboration: in-app messaging and file sharing to send screens, logs, or documents. • Voice calling: jump into a direct call from any active ticket for urgent problems where text isn't enough. • Transparent workflow: control costs with clear pricing and live progress updates. • Onsite or remote: get help wherever you are, with local technicians ready to assist. • Subscriptions: unlimited IT support across up to 5 devices on one plan - ideal for households and teams. For IT professionals: • Earn on your terms: accept jobs, set your availability, and get paid for onsite and remote work. • Brokers: invite engineers, set their rates, and earn commission on every job. Designed for time-sensitive IT needs, OurSupport enables quicker resolutions through real-time interaction. Download now for reliable tech help at your fingertips!

About

The Live Support

Features
Read full description

1. Get Your Answers Quickly With The Live Support, you can obtain answers to your questions promptly. Our efficient system connects you with experts who can provide the information you need without any delays. Whether it's a technical issue, a professional inquiry, or a simple question, we've got you covered. 2. Access to Professionals in Multiple Categories Our app gives you access to a diverse range of professionals. From doctors and engineers to consultants and technicians, you can find experts in over 100+ categories. Whatever your query, there's always someone ready to help. 3. Chat Live With Experts Experience real-time communication with experts. Our live chat feature ensures you can discuss your issues directly with professionals, making the support process more interactive and effective. You can ask questions, get instant feedback, and find solutions in real-time. 4. Easy Connect Connecting with an expert is easy and straightforward. Simply fill out the form with your name, email, and message, and we will get back to you as soon as possible. The Live Support makes sure that reaching out for help is hassle-free and convenient. Why Choose The Live Support? Reliable and Accurate: Our professionals are verified and highly qualified, ensuring you receive accurate and trustworthy answers. Diverse Expertise: With access to experts in numerous fields, you can find the right support for any question or issue. User-Friendly Interface: The Live Support is designed with simplicity and ease of use in mind, making it accessible to everyone. Instant Communication: Get real-time answers and support through our live chat feature, ensuring your problems are solved quickly. How It Works Sign Up or Login: Create an account or log in to start using The Live Support. Select a Category: Choose from a wide range of categories to find the expert that suits your needs. Ask Your Question: Type in your question or describe your issue and connect with an expert instantly. Get Your Answer: Receive reliable and accurate answers from professionals in real-time. Follow Up: Continue the conversation if you need more information or clarification. Privacy Policy : https://thelivesupport.com/privacy-policy/ TOS : https://thelivesupport.com/terms-of-service/

Screenshots

OurSupport4 screens
The Live Support4 screens

Verdict

The call

The clearest difference is in-app purchases: OurSupport at none against The Live Support's 3. OurSupport also leads on ads (none vs shown) and update cadence (every 2 months vs every 10 months). On price, device support and iOS requirement there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. The Live Support sells 3 in-app purchases, starting at $9.99 per month. OurSupport asks for nothing beyond the download.

UpkeepUpdate frequency

OurSupport ships an update every 2 months, The Live Support every 10 months. The most recent releases landed on October 4, 2026 and September 30, 2026 respectively.

Scorecard3 real differences · 6 level
OurSupport versus The Live Support: the parameters behind the verdict, then further details
ParameterOurSupportThe Live Support
PriceFreeFree
Rating5.0 (1 ratings) — better—
Number of ratings1 — better—
Update frequencyEvery 2 months — betterEvery 10 months
AdsNo — betterYes
In-app purchasesNo — betterYes
MonetizationFree—
DevicesiPhone, iPodiPhone, iPad, iPod — better
Requires iOS13.213.0 — better
Further details — not scored
Size72 MB58 MB
Age rating4+17+
DeveloperTsolnetworks Connect Europe, SAThe Software Support LLC

In-app purchases

None

OurSupport

No in-app purchases

3 purchases

The Live Support

Subscriptions3
  • Monthly$9.991 Month
  • Quarterly$29.993 Months
  • Yearly$99.991 Year

Questions

Is OurSupport free?
OurSupport is free to download, with no in-app purchases.
Is The Live Support free?
The Live Support is free to download, with in-app purchases available.
Do OurSupport or The Live Support have ads?
The Live Support shows ads; OurSupport does not.
Which is updated more often, OurSupport or The Live Support?
OurSupport ships an update every 2 months, and The Live Support every 10 months. Most recently, OurSupport was updated on October 4, 2026 and The Live Support on September 30, 2026.

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