WATI vs EI Sales CRM
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
WATI
Manage customer support and launch marketing campaigns on WhatsApp for your business. This solution offers a shared team inbox, broadcast management, and quick reply features to enhance efficiency and engagement.
- Shared Team Inbox
- WhatsApp Broadcast Management
- WhatsApp Marketing Campaigns
- Quick Reply Functionality
- Contact Management
- Mobile Access to WATI Account
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WhatsApp Business marketing & engagement solution for SMBs & enterprises! Scale your business on WhatsApp using WATI. WATI mobile app lets you access your WATI account on mobile devices. Enable customer support & launch WhatsApp marketing campaigns on the go. Requirements- - WATI account to access WhatsApp Business API features. How to get started with WATI App- Install the WATI mobile app & enter your login credentials along with the company dashboard domain provided by WATI. FEATURES: 1. Shared Team Inbox Get multi-login support for WhatsApp Business with complete team inbox functionalities. 2. WhatsApp Broadcast Manage and monitor WhatsApp Business broadcasts directly from the WATI App. 3. WhatsApp Marketing Monitor the performance of personalized WhatsApp broadcast campaigns sent to up to 100k recipients in a single click. 4. Quick Reply Quickly create & organize quick replies to boost the efficiency of the chat agents. 5. Contact Management Manage your WhatsApp contacts with filters, attributes & tags. Leverage the power of engagement on WhatsApp & scale your business. Setup your WhatsApp Business account with WATI. WATI is a Product of Clare.AI Limited and we're official business partners of WhatsApp Business APIs.
EI Sales CRM
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Exotic India CRM — Mobile The on-the-go companion to the Exotic India customer support and sales desk. Built for the team — admins, leaders, salespeople — to keep conversations moving from anywhere. WHATSAPP-FIRST CHATS • Read and reply to customer WhatsApp threads in real time • Multi-currency price quoting INR, USD, EUR, GBP, AED and more • Attach photos and PDFs from your phone — they reach customers via WATI • Quick replies, internal notes, and AI-suggested drafts • In-app preview for images and documents — no jumping out to the browser AI THAT WORKS WITH YOU • Per-chat AI killswitch — start AI replies on a specific thread when you step away • Org-wide AI bulk toggle for admins • AI-extract from chat: one tap fills the admin order form with name, address, items and currency from the recent messages • AI drafts on demand for your next reply ORDERS & PAYMENTS • Place admin orders with itemised pricing, discounts, coupons and shipping address • 7 payment modes including COD, UPI, online, PayPal, Stripe • Razorpay payment links and QR codes in 8 currencies — send to customers in their language • Customer order history auto-loaded from exoticindia.com for context CATALOG ON HAND • Product Lookup — search by item code HK001, OZZ702, etc and get live INR - USD price, stock status, and an FX table for international customers • Insert a WhatsApp-ready price summary into your reply in two taps TEAM CONTROL • User management for admins — invite teammates, assign roles, toggle access • Integration status panel — see at a glance which third-party services are connected • Role-based UI: salespeople see their own chats; leaders see their department; admins see everything • Pin chats, mark unread, swipe to solve DASHBOARD & REPORTS • Today snapshot — new leads, unread chats, open tickets • Custom date-range reports filtered by user, department or country • Auto-reply rate, FRT, resolution rate, revenue per agent • Real-time KPIs across the whole sales floor PRIVATE BY DESIGN • Login required - only authorised Exotic India team members can access • All traffic over HTTPS • Customer data stays on your CRM servers This app is an internal tool for Exotic India team members. Customer data is governed by our privacy policy at exoticindia.com/privacy.
Screenshots
Verdict
WATI and EI Sales CRM are too close to call on the numbers: across 5 compared parameters — price, ads, in-app purchases and device support among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
| Parameter | WATI | EI Sales CRM |
|---|---|---|
| Price | Free | Free |
| Rating | 3.7 (21 ratings) — better | — |
| Positive reviews | 38.2% of reviews | — |
| Number of ratings | 21 — better | — |
| Update frequency | Every 10 days | — |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPod | iPhone, iPod |
| Requires iOS | 15.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 163 MB | 33 MB |
| Age rating | 4+ | 4+ |
| Developer | Clare.AI limited | Exotic India |
In-app purchases
WATI
No in-app purchases
EI Sales CRM
No in-app purchases
