Private Client Services vs Franklin Templeton® U.S.
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Private Client Services
Access your investment account information on the go. View balances, review asset allocation, check transactions, and assess results. Stay informed with research insights and easily contact your team.
- Secure Multi-Factor Authentication
- Comprehensive account overview
- Investment results and holdings
- Recent transactions
- Research insights
- Team contact information
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Capital Group Private Client Services clients can access account information wherever and whenever with our mobile app. It’s easier than ever to check balances, review asset allocation, view transactions, assess results, and more. Features include: • Secure Multi-Factor Authentication login • Comprehensive account overview • Complete investment results • Up-to-date holdings • Recent transactions • Insights from Capital Group research analysts • Your team’s contact information
Franklin Templeton® U.S.
Manage your investment accounts on your iPhone with secure login options. View balances, transaction history, and rates of return. Submit purchases or redemptions conveniently from anywhere.
- Secure Face ID/Touch ID login
- View account balances
- Transaction history
- Investment rates of return
- Submit purchases and redemptions
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Now you can manage your Franklin Templeton accounts on your iPhone®. Current capabilities: • Log in using Face ID® or Touch ID® so there’s no need to remember logins and passwords • View your account balances, transaction history and investment rates of return • Submit purchases or redemptions anytime, anywhere Log in with your existing franklintempleton.com credentials, or register directly on the app using your fund-account number (found on account statements or tax documents).
Screenshots
Verdict
The clearest difference is review sentiment: Private Client Services at 50% against Franklin Templeton® U.S.'s 1%. Private Client Services also leads on rating (4.1 vs 1.7). Franklin Templeton® U.S.'s advantage is update cadence (monthly vs every 26 months) and ratings volume (130 vs 11). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Private Client Services holds the better App Store score, 4.1 against 1.7. That said, the two scores are not equally well evidenced: Franklin Templeton® U.S. has 130 ratings behind it against 11, so its average is the more settled of the two. Written reviews point the same way: 50% of Private Client Services's written reviews are positive against 1% of Franklin Templeton® U.S.'s.
Private Client Services ships an update every 26 months, Franklin Templeton® U.S. monthly. The most recent releases landed on November 3, 2026 and November 11, 2026 respectively.
| Parameter | Private Client Services | Franklin Templeton® U.S. |
|---|---|---|
| Price | Free | Free |
| Rating | 4.1 (11 ratings) — better | 1.7 (130 ratings) |
| Positive reviews | 50.0% of reviews — better | 1.3% of reviews |
| Number of ratings | 11 | 130 — better |
| Update frequency | Every 26 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad — better | iPhone |
| Requires iOS | 17.0 | 16.0 — better |
| Further details — not scored | ||
| Size | 56 MB | 37 MB |
| Age rating | 4+ | 4+ |
| Developer | The Capital Group Companies Inc. | Franklin Templeton Investments |
Customer experience
Private Client Services
Franklin Templeton® U.S.
Bugs and requests
Private Client Services
Not enough reviews yet to summarise bugs or requests.
Franklin Templeton® U.S.
Reported bugs
68 issues- Face ID doesn't work
- App reports returns incorrectly
- Cannot open tax docs on the app
- App is barely functional
- Glitches every step of the way
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- Cannot get into see account information
- App never sends PIN code
- Near impossible to log in
- App glitches constantly
- Extremely slow and unhelpful
- Error when trying to log in
- Credentials incorrect error
- Cannot reset password
- Face ID needs resetting regularly
- No statements or tax documents available
- Required PIN is never sent
- App not consistently working when logging in
- Loses Face ID frequently
- Sends many pins that do not work
- Account locks upon trying to access
- One-time PIN feature makes app inaccessible
- App glitches, shows garbage information
- App forgets Face ID
- App doesn't remember device
- Requires skipping through ads
- Figures don't always add up
- Face ID works poorly
- Inconsistent Face ID availability
- Inconsistent two-step authorization
- App cannot log on with iPad
- Rarely logs on with iPhone
- Constantly sending one-time codes that do not work
- Locked out every single time
- Login process has not worked since updates
- Signing in with user and password is laborious
- Numerous OTPs resulting in lockout
- Website login is just as bad
- App freezes with a spinning ring
- App locks out after multiple updates
- Forced to call customer service to unlock account
- App update broke login
- Password reset scheme is broken
- App doesn't remember Face ID saved login
- Old login information doesn't work
- App locked out after updates
- Login page didn't update with website update
- App requires additional code with no delivery indication
- Password and one-time code flagged as invalid
- App doesn't recognize setup information
- App crashes
- App bugs
- Cannot do anything except check balance
- Cannot see a chart
- iPad app isn't rescaled
- App crashes immediately after Face ID
- App cannot get past Face ID
- App crashes after attempting to log in
- App crashes on login
- App crashes at login prompt
- Session expired error
- App says to install latest version but no updates available
- Bug shows buy transactions under one fund, dividends in another
- Unable to get past Text Messaging Consent Policy screen
- Cannot get past mobile phone verification
- Error 'rate limit violated'
- Cannot get past text consent screen
- Will not allow past consent screen
- Says rate limit violated when trying to consent to text message rule
Requested features
16 requests- Redo the entire app
- Major renovation needed
- Ability to see statements and tax documents
- Improve Face ID reliability
- Provide a way to generate one-time PIN
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- Add email verification for OTP
- Send OTP via text message
- Improve app design and user-friendliness
- Add graph format for account details
- Allow research on other funds
- Improve app responsiveness
- Make app intuitive
- Bring back Face ID functionality
- Improve contribution information accuracy
- Add account type to account list
- Rescale iPad app for larger screen
In-app purchases
Private Client Services
No in-app purchases
Franklin Templeton® U.S.
No in-app purchases
Questions
Is Private Client Services free?
Is Franklin Templeton® U.S. free?
Which has better reviews, Private Client Services or Franklin Templeton® U.S.?
Do Private Client Services or Franklin Templeton® U.S. have ads?
Which is updated more often, Private Client Services or Franklin Templeton® U.S.?
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