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Franklin Templeton® U.S.

Franklin Templeton® U.S.

U.S. Investor Account App

119 ratings
72 reviews
💰 Finance
Free

Details

  • Released
  • Updated
  • May 12, 2021
  • July 24, 2026

Features

Developer

Franklin Templeton Investments
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Franklin Templeton® U.S. screenshot #5 for iPhone
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Reviews summary↘︎
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🔄6+ apps
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❓5 answered
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About

Manage your investment accounts directly from your iPhone. Securely log in with biometrics to view balances, transaction history, and rates of return. Submit purchases or redemptions conveniently from anywhere.

✓Biometric login (Face ID/Touch ID)
✓View account balances
✓Transaction history
✓Investment rates of return
✓Submit purchases
✓Submit redemptions
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What users say

Summarized from real user reviews of Franklin Templeton® U.S.. Based on 119 reviews and a 1.7/5 average, it highlights the 3 positives and 13 negatives reviewers mention most about this Finance app.

Positive things

  • 👍Basic functionality for transactions
  • 👍Simple layout for basic tasks
  • 👍Works for some users

Negative things

  • 🐛App crashes frequently
  • 🐛Login issues are rampant
  • 🐛Face ID malfunctions
  • 🐛One-time PIN issues
  • 🐛Poor user interface/design
  • 🐛Limited functionality
  • 🐛Slow performance
  • 🐛Inconsistent login process
  • 🐛Difficulty accessing documents
  • 🐛Outdated app design
  • 🐛Customer service wait times
  • 🐛Font size issues
  • 🐛Text verification problems
See all reviews
+1

What's New in Franklin Templeton® U.S.

1.0.52

July 24, 2026

- Enhanced UI layouts for better readability and alignment. - Resolved issues where users encountered errors during purchase or redemption flows when adding a new bank or using an existing linked bank account.

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User reviews

Most RecentHighest RatedLowest Rated

Not fictional

Face ID doesn’t work, reports returns incorrectly, doesn’t allow you to open tax docs on the App. Not one good thing about his app. Fire the entire tech team and redo this app.
JoshM25JoshM25

App is awful!

App is barely functional and glitches every step of the way and needs a major renovation! Why can’t I get in to see my stuff! 😡. App never sends PIN code I need to login
JB4530JB4530

Terrible

Just a terrible app. Awful design and they make it near impossible to log in. It glitches constantly.
bob678456bob678456

No stars - not functional

Going to move my funds elsewhere because their app is absolutely useless. Not only is it extremely slow and unhelpful, but it’s nearly impossible to login. Every time I try to log in, i get an error, credentials incorrect (even though I know they are), and I don’t even have the ability to reset my password. I have to call for them to reset it, which requires waiting on hold for an hour or more. Absolutely ridiculous and even feels scammy.
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kp98765432kp98765432

Response from developer

Thank you for sharing your recent service experience with us. We sincerely apologize for the difficulties you encountered while trying to access our mobile app, as well as for the extended hold times. For assistance, please call us. We understand how frustrating it can be to wait for assistance and truly appreciate your patience.

No statements or tax documents

This app basically just gives you your balance, price of the stock and number of shares owned. For any other information like statements or tax documents you have to go to the website. The face ID seems to need resetting on a regular basis.
EEdudeRetEEdudeRet

Response from developer

Hi, We appreciate your feedback and we apologize for any inconvenience you have experienced while trying to access your account documents and log in using face ID. Please note that if a face ID login attempt fails twice, it will be automatically disabled and will need to be re-enabled after you log in. We’re always trying to improve our products and services to meet the needs of our customers. Thanks for taking the time to share your experience with us.

See 67 more reviews

User experience

🐞

Reported Bugs

68 issues

Face ID doesn't work

Bug

App reports returns incorrectly

Bug

Cannot open tax docs on the app

Bug

App is barely functional

Bug

Glitches every step of the way

Bug

Cannot get into see account information

Bug

App never sends PIN code

Bug

Near impossible to log in

Bug

App glitches constantly

Bug

Extremely slow and unhelpful

Bug

Error when trying to log in

Bug

Credentials incorrect error

Bug

Cannot reset password

Bug

Face ID needs resetting regularly

Bug

No statements or tax documents available

Bug

Required PIN is never sent

Bug

App not consistently working when logging in

Bug

Loses Face ID frequently

Bug

Sends many pins that do not work

Bug

Account locks upon trying to access

Bug

One-time PIN feature makes app inaccessible

Bug

App glitches, shows garbage information

Bug

App forgets Face ID

Bug

App doesn't remember device

Bug

Requires skipping through ads

Bug

Figures don't always add up

Bug

Face ID works poorly

Bug

Inconsistent Face ID availability

Bug

Inconsistent two-step authorization

Bug

App cannot log on with iPad

Bug

Rarely logs on with iPhone

Bug

Constantly sending one-time codes that do not work

Bug

Locked out every single time

Bug

Login process has not worked since updates

Bug

Signing in with user and password is laborious

Bug

Numerous OTPs resulting in lockout

Bug

Website login is just as bad

Bug

App freezes with a spinning ring

Bug

App locks out after multiple updates

Bug

Forced to call customer service to unlock account

Bug

App update broke login

Bug

Password reset scheme is broken

Bug

App doesn't remember Face ID saved login

Bug

Old login information doesn't work

Bug

App locked out after updates

Bug

Login page didn't update with website update

Bug

App requires additional code with no delivery indication

Bug

Password and one-time code flagged as invalid

Bug

App doesn't recognize setup information

Bug

App crashes

Bug

App bugs

Bug

Cannot do anything except check balance

Bug

Cannot see a chart

Bug

iPad app isn't rescaled

Bug

App crashes immediately after Face ID

Bug

App cannot get past Face ID

Bug

App crashes after attempting to log in

Bug

App crashes on login

Bug

App crashes at login prompt

Bug

Session expired error

Bug

App says to install latest version but no updates available

Bug

Bug shows buy transactions under one fund, dividends in another

Bug

Unable to get past Text Messaging Consent Policy screen

Bug

Cannot get past mobile phone verification

Bug

Error 'rate limit violated'

Bug

Cannot get past text consent screen

Bug

Will not allow past consent screen

Bug

Says rate limit violated when trying to consent to text message rule

Bug
✨

Requested Features

16 requests

Redo the entire app

Feature

Major renovation needed

Feature

Ability to see statements and tax documents

Feature

Improve Face ID reliability

Feature

Provide a way to generate one-time PIN

Feature

Add email verification for OTP

Feature

Send OTP via text message

Feature

Improve app design and user-friendliness

Feature

Add graph format for account details

Feature

Allow research on other funds

Feature

Improve app responsiveness

Feature

Make app intuitive

Feature

Bring back Face ID functionality

Feature

Improve contribution information accuracy

Feature

Add account type to account list

Feature

Rescale iPad app for larger screen

Feature

FAQ

What can I do with this app?

This app allows you to manage your Franklin Templeton investment accounts on your iPhone. You can securely log in, view your account balances, review transaction history, and check your investment rates of return. It also enables you to submit purchases or redemptions for your investments.

How do I log in to the app?

You can log in using Face ID or Touch ID for a secure and convenient experience, eliminating the need to remember complex logins and passwords. Alternatively, you can use your existing franklintempleton.com credentials.

Is this app free to use?

The app itself is free to download and use. However, as it facilitates financial transactions and account management for investments, there may be associated costs related to the investments themselves, which are not managed by the app's pricing model.

How do I register for an account if I don't have franklintempleton.com credentials?

If you don't have existing franklintempleton.com credentials, you can register directly within the app. You will need your fund-account number, which can be found on your account statements or tax documents.

What kind of investments can I manage with this app?

The app is designed for managing U.S. investor accounts with Franklin Templeton. This typically includes mutual funds and other investment products offered by Franklin Templeton, allowing you to view performance and execute trades.