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Franklin Templeton® U.S.

Franklin Templeton® U.S.

U.S. Investor Account App

125 ratings
76 reviews
💰 Finance
Free

Details

  • Released
  • Updated
  • May 12, 2021
  • October 9, 2026

Features

Developer

Franklin Templeton Investments
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About

Manage your investment accounts directly from your iPhone. Securely log in with biometrics to view balances, transaction history, and rates of return. Submit purchases or redemptions conveniently from anywhere.

✓Biometric login (Face ID/Touch ID)
✓View account balances
✓Transaction history
✓Investment rates of return
✓Submit purchases
✓Submit redemptions
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What users say about Franklin Templeton® U.S.

Reviews of Franklin Templeton® U.S. are mostly negative: the Finance app is rated 1.7/5 from 125 App Store ratings. What users like most: basic functionality for transactions, simple layout for basic tasks. Top complaints: app crashes frequently, login issues are rampant. Summarized from real user reviews.

Positive things

  • 👍Basic functionality for transactions
  • 👍Simple layout for basic tasks
  • 👍Works for some users

Negative things

  • 🐛App crashes frequently
  • 🐛Login issues are rampant
  • 🐛Face ID malfunctions
  • 🐛One-time PIN issues
  • 🐛Poor user interface/design
  • 🐛Limited functionality
  • 🐛Slow performance
  • 🐛Inconsistent login process
  • 🐛Difficulty accessing documents
  • 🐛Outdated app design
  • 🐛Customer service wait times
  • 🐛Font size issues
  • 🐛Text verification problems
See all reviews
+1

What's New in Franklin Templeton® U.S.

1.0.53

October 9, 2026

This update includes general improvements and bug fixes.

User reviews

Most RecentHighest RatedLowest Rated

Zero stars - biometric login fails constantly.

I was having issues logging in, so when I got the chance to turn on biometrics I leapt at it. It worked once, and then never again. When presented with a login, I’m asked for my thumbprint. After giving it, the app just presents a spinner. The spinner never stops. My thumbprint works EVERYWHERE else. How can it be wrong?? Terrible.
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BitspersecondBitspersecond

Response from developer

Hello Bitspersecond, we appreciate your feedback and we apologize for any inconvenience you have experienced while trying to access your account using biometrics. Please note that if a biometric login attempt fails twice, it will be automatically disabled and will need to be re-enabled after you log in. Thanks for taking the time to share your experience with us. For assistance, please contact us at (877) 236-7932, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

Always unable to login

As many have stated that app is unstable
Dakinggamer87Dakinggamer87

Awful app awful fund performance

The app is impossible to log in to. The funds have terrible performance
Singh33Singh33

HELP

Garbage APP.
Can someone teach me how to do fund exchange function?
鳳山少年鳳山少年

Not fictional

Face ID doesn’t work, reports returns incorrectly, doesn’t allow you to open tax docs on the App. Not one good thing about his app. Fire the entire tech team and redo this app.
JoshM25JoshM25
See 71 more reviews

Developer apps

UzNIF Investor Day
UzNIF Investor Day

by Franklin Templeton Companies, LLC

💼 Business
Free
See developer apps

User experience

🐞

Reported Bugs

68 issues

Face ID doesn't work

Bug

App reports returns incorrectly

Bug

Cannot open tax docs on the app

Bug

App is barely functional

Bug

Glitches every step of the way

Bug

Cannot get into see account information

Bug

App never sends PIN code

Bug

Near impossible to log in

Bug

App glitches constantly

Bug

Extremely slow and unhelpful

Bug

Error when trying to log in

Bug

Credentials incorrect error

Bug

Cannot reset password

Bug

Face ID needs resetting regularly

Bug

No statements or tax documents available

Bug

Required PIN is never sent

Bug

App not consistently working when logging in

Bug

Loses Face ID frequently

Bug

Sends many pins that do not work

Bug

Account locks upon trying to access

Bug

One-time PIN feature makes app inaccessible

Bug

App glitches, shows garbage information

Bug

App forgets Face ID

Bug

App doesn't remember device

Bug

Requires skipping through ads

Bug

Figures don't always add up

Bug

Face ID works poorly

Bug

Inconsistent Face ID availability

Bug

Inconsistent two-step authorization

Bug

App cannot log on with iPad

Bug

Rarely logs on with iPhone

Bug

Constantly sending one-time codes that do not work

Bug

Locked out every single time

Bug

Login process has not worked since updates

Bug

Signing in with user and password is laborious

Bug

Numerous OTPs resulting in lockout

Bug

Website login is just as bad

Bug

App freezes with a spinning ring

Bug

App locks out after multiple updates

Bug

Forced to call customer service to unlock account

Bug

App update broke login

Bug

Password reset scheme is broken

Bug

App doesn't remember Face ID saved login

Bug

Old login information doesn't work

Bug

App locked out after updates

Bug

Login page didn't update with website update

Bug

App requires additional code with no delivery indication

Bug

Password and one-time code flagged as invalid

Bug

App doesn't recognize setup information

Bug

App crashes

Bug

App bugs

Bug

Cannot do anything except check balance

Bug

Cannot see a chart

Bug

iPad app isn't rescaled

Bug

App crashes immediately after Face ID

Bug

App cannot get past Face ID

Bug

App crashes after attempting to log in

Bug

App crashes on login

Bug

App crashes at login prompt

Bug

Session expired error

Bug

App says to install latest version but no updates available

Bug

Bug shows buy transactions under one fund, dividends in another

Bug

Unable to get past Text Messaging Consent Policy screen

Bug

Cannot get past mobile phone verification

Bug

Error 'rate limit violated'

Bug

Cannot get past text consent screen

Bug

Will not allow past consent screen

Bug

Says rate limit violated when trying to consent to text message rule

Bug
✨

Requested Features

16 requests

Redo the entire app

Feature

Major renovation needed

Feature

Ability to see statements and tax documents

Feature

Improve Face ID reliability

Feature

Provide a way to generate one-time PIN

Feature

Add email verification for OTP

Feature

Send OTP via text message

Feature

Improve app design and user-friendliness

Feature

Add graph format for account details

Feature

Allow research on other funds

Feature

Improve app responsiveness

Feature

Make app intuitive

Feature

Bring back Face ID functionality

Feature

Improve contribution information accuracy

Feature

Add account type to account list

Feature

Rescale iPad app for larger screen

Feature

FAQ

What can I do with this app?

This app allows you to manage your Franklin Templeton investment accounts on your iPhone. You can securely log in, view your account balances, review transaction history, and check your investment rates of return. It also enables you to submit purchases or redemptions for your investments.

How do I log in to the app?

You can log in using Face ID or Touch ID for a secure and convenient experience, eliminating the need to remember complex logins and passwords. Alternatively, you can use your existing franklintempleton.com credentials.

Is this app free to use?

The app itself is free to download and use. However, as it facilitates financial transactions and account management for investments, there may be associated costs related to the investments themselves, which are not managed by the app's pricing model.

How do I register for an account if I don't have franklintempleton.com credentials?

If you don't have existing franklintempleton.com credentials, you can register directly within the app. You will need your fund-account number, which can be found on your account statements or tax documents.

What kind of investments can I manage with this app?

The app is designed for managing U.S. investor accounts with Franklin Templeton. This typically includes mutual funds and other investment products offered by Franklin Templeton, allowing you to view performance and execute trades.