Franklin Templeton® U.S. User Reviews

Name: Franklin Templeton® U.S.
Rating: 1.7 (119 reviews)

Franklin Templeton® U.S.

Franklin Templeton Investments

💰 Finance

What users say

Summarized from real user reviews of Franklin Templeton® U.S.. Based on 119 reviews and a 1.7/5 average, it highlights the 3 positives and 13 negatives reviewers mention most about this Finance app.

Positive things

👍Basic functionality for transactions
👍Simple layout for basic tasks
👍Works for some users

Negative things

🐛App crashes frequently
🐛Login issues are rampant
🐛Face ID malfunctions
🐛One-time PIN issues
🐛Poor user interface/design
🐛Limited functionality
🐛Slow performance
🐛Inconsistent login process
🐛Difficulty accessing documents
🐛Outdated app design
🐛Customer service wait times
🐛Font size issues
🐛Text verification problems

Top reviews

Most Recent Highest Rated Lowest Rated

Not fictional

Face ID doesn’t work, reports returns incorrectly, doesn’t allow you to open tax docs on the App. Not one good thing about his app. Fire the entire tech team and redo this app.

JoshM25

4 months ago

App is awful!

App is barely functional and glitches every step of the way and needs a major renovation! Why can’t I get in to see my stuff! 😡. App never sends PIN code I need to login

JB4530

4 months ago

Terrible

Just a terrible app. Awful design and they make it near impossible to log in. It glitches constantly.

bob678456

5 months ago

No stars - not functional

Going to move my funds elsewhere because their app is absolutely useless. Not only is it extremely slow and unhelpful, but it’s nearly impossible to login. Every time I try to log in, i get an error, credentials incorrect (even though I know they are), and I don’t even have the ability to reset my password. I have to call for them to reset it, which requires waiting on hold for an hour or more. Absolutely ridiculous and even feels scammy.

kp98765432

5 months ago

Response from developer

Thank you for sharing your recent service experience with us. We sincerely apologize for the difficulties you encountered while trying to access our mobile app, as well as for the extended hold times. For assistance, please call us. We understand how frustrating it can be to wait for assistance and truly appreciate your patience.

No statements or tax documents

This app basically just gives you your balance, price of the stock and number of shares owned. For any other information like statements or tax documents you have to go to the website. The face ID seems to need resetting on a regular basis.

EEdudeRet

6 months ago

Response from developer

Hi, We appreciate your feedback and we apologize for any inconvenience you have experienced while trying to access your account documents and log in using face ID. Please note that if a face ID login attempt fails twice, it will be automatically disabled and will need to be re-enabled after you log in. We’re always trying to improve our products and services to meet the needs of our customers. Thanks for taking the time to share your experience with us.

Require a PIN that it never sends

I’m registered and can successfully access my account on a web browser. However, the app login screen has a required field for a one-time PIN code, which it never sends me and I see no button for generating one.

TheMugSmuggler

6 months ago

Login

The app is not consistently working when logging in. It losses Face ID frequently and when trying the user name to start the regular login it sends many pins and it just does not work. Had to call customer service to help with the app on several occasions. The app needs technical support….

Support deficiencies

7 months ago

Response from developer

Hi, We value your feedback and understand the frustration for the login issues. The issue related to Face ID and pins will be looked into further. Please expect a fix in an upcoming update. Thank you

Leaving Franklin Templeton

This is by far the worst financial app in ANY App Store. Every single time I try to use it to access my account it locks my account and the ONLY way to get back in is to call customer service. This was the last time. I’m contacting my financial advisor Monday and having my money moved elsewhere. I truly think a third grade coding club would be able to create a better app.

Mikevalen3

8 months ago

Response from developer

Hi Mikevalen3, we’re sorry that your service needs weren’t met. We’re always trying to improve our services and we appreciate that you’ve taken the time to share your experience. Please use the app's "Forgot Password" feature on the login screen to regain access to the account or call our Website Support at (877) 236-7932 for assistance. Thank you for your patience.

stopped working

the original app was a bit clunky, but got the job done. however, when they added the additional security feature with the “one time pin,” it became completely inaccessible for me. i even deleted the app, waited several months and tried again. does not work at all. cannot log into my account. i can only access it thru the desktop version. super frustrating

vegasgirl75

9 months ago

terrible app

I have investment accounts and banking relationships with more than a dozen financial institutions. this is by far the worst app. it is both technically glitchy (continues to forget faceID, doesn’t remember my device, continues to require you to skip through a pre-roll of ads, etc) as well as bereft of information or detail (historical performance, figures don’t always add up). I hope you’ll upgrade the experience soon! it’s very disappointing.

Solstice72

10 months ago

Response from developer

Hi Solstice72, We value your feedback and look into the issues related to Face ID. The feature related to the skipping introduction screens is currently being developed and will be added in the next update. The app will sign the user out after about 15 minutes of inactivity, including while the app is minimized. The team will look into the Face ID issue more. We thank you for being a customer with us. Thank you for your patience.

Log in issues

Face ID works poorly. Sometimes the app offers Face ID, sometimes the app does not. Sometimes the app has a 2 step authorization, sometimes the app does not. It’s never consistent nor makes sense. It’s frustrating.

bob678456

10 months ago

Time to move investments to an organization that can make their app work

This app has deteriorated to the point where I can’t log on with my iPad and rarely with my iPhone without calling tech support. If they can’t make their app work how poorly are they managing my investments? Time to start looking around!

saltwaterlife

10 months ago

Response from developer

Hi saltwaterlife, We apologize for the inconvenience caused by the login screens of the app. The app will lock out the account after multiple failed login attempts. We have resolved issues related to the login screens in a recent update. Please update to the latest version t o get the fixes. Thank you for your patience.

Worst app ever

Constantly sending stupid one time codes that do not work. I get locked out every single time. Then I wait 20 minutes on phone for some foreign speaking person to ask me a dozen questions to access my account. Ridiculous.

Too many fake news headlines.

10 months ago

Response from developer

Hi, We understand the frustration for the one time code issues. The app will lock the user out after multiple failed attempts. The team will look into the issue related to the one time codes more. Thank you

Klunky and buggy

this app is pretty bad. now it’s glitching in that it keeps showing garbage that i have to scroll through in order to see my accounts. it also keeps forgetting my face id so i have to keep logging in the old fashioned way.

it’s really not that hard to make the app work properly. spend the money to make it work!

Solstice72

10 months ago

Login

Support deficiencies

a year ago

Response from developer

Hi, We value your feedback and understand the frustration for the login issues. The issue related to Face ID and pins will be looked into further. Please expect a fix in an upcoming update. Thank you

The Worst

It was never a great app but at least it used to work. At some point earlier this year some significant updates and changes were made to the login process and it hasn’t worked since. Face ID no longer works, signing in with user and password is laborious with numerous OTP’s getting texted constantly all resulting in getting locked out of account. Trying to sign in on website is just as bad if not worse!

thinkmax

a year ago

Response from developer

Hi thinkmax, We apologize for the login and Face ID issues. The team will investigate this further to see why the OTP's are not behaving correctly. Please try to reinstall the app and to login manually once to setup Face ID again. This should resolve the issues with Face ID. Thank you for your patience and for your help in resolving this issue.

Bad app

I had this app for a long time.but the last 3 months, on my PC is not user friendly. My just deleted the app on my I phone, a round ring is running freezing the page. I am disgusted with your company hir Americans from Amazon or Google to get a nice web page. It is sad when you wait 3 hours a one to be answers, you had a great web page. Also I liked when native. speaking English people were on the phone. It does not speak of you to have such terrible apps and people who speak not native English.

Ingeborg Coffman

a year ago

Terrible app and one time pin doesn’t come thru

I have my login info and yet, there’s no way to retrieve the forced one time pin. It does not send it to my email on file and thus I can’t login to the app at all. There’s no online support or chat feature. Feels like the 1900s here. Time to move out all my funds and go elsewhere. My advice: don’t tie up your funds here.

mushaboomer

a year ago

Inconsistent Functionality

After multiple recent updates, the app logged me out and doesn’t recognize my Face ID and now the app has locked me out. I uninstalled and reinstalled to no avail. The app asks for username and password and a one time code it never sends to me. Pretty worthless if you ask me.

Awillphoto

a year ago

Broken

They pushed an update recently that forced logged me out. When I attempted to log back in, it forced spammed a bunch of times and locked me out. I always have problems getting locked out with this app, and this is no exception. Of course, I now have to call to get it unlocked and I got the standard “wait times are longer than normal” and have been on hold for over 30 minutes for their mistake. Whoever manages this app is doing a terrible job and things should be tested before going live!

Motivating joe

a year ago

Response from developer

Hi Motivating joe, We thank you for being a customer and do apologize for the inconvenience with the force signing out issue. The app will lock the user out with around 3 user attempts. We will bring your feedback back to the team. An issue with login has been resolved recently and we hope you can log back in the app again. Thank you for your patience.