Zero stars - biometric login fails constantly.
I was having issues logging in, so when I got the chance to turn on biometrics I leapt at it. It worked once, and then never again. When presented with a login, I’m asked for my thumbprint. After giving it, the app just presents a spinner. The spinner never stops. My thumbprint works EVERYWHERE else. How can it be wrong?? Terrible.
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Always unable to login
As many have stated that app is unstable
Awful app awful fund performance
The app is impossible to log in to. The funds have terrible performance
HELP
Garbage APP.
Can someone teach me how to do fund exchange function?
Can someone teach me how to do fund exchange function?
Not fictional
Face ID doesn’t work, reports returns incorrectly, doesn’t allow you to open tax docs on the App. Not one good thing about his app. Fire the entire tech team and redo this app.
App is awful!
App is barely functional and glitches every step of the way and needs a major renovation! Why can’t I get in to see my stuff! 😡. App never sends PIN code I need to login
Terrible
Just a terrible app. Awful design and they make it near impossible to log in. It glitches constantly.
No stars - not functional
Going to move my funds elsewhere because their app is absolutely useless. Not only is it extremely slow and unhelpful, but it’s nearly impossible to login. Every time I try to log in, i get an error, credentials incorrect (even though I know they are), and I don’t even have the ability to reset my password. I have to call for them to reset it, which requires waiting on hold for an hour or more. Absolutely ridiculous and even feels scammy.
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No statements or tax documents
This app basically just gives you your balance, price of the stock and number of shares owned. For any other information like statements or tax documents you have to go to the website. The face ID seems to need resetting on a regular basis.
Require a PIN that it never sends
I’m registered and can successfully access my account on a web browser. However, the app login screen has a required field for a one-time PIN code, which it never sends me and I see no button for generating one.
Login
The app is not consistently working when logging in. It losses Face ID frequently and when trying the user name to start the regular login it sends many pins and it just does not work. Had to call customer service to help with the app on several occasions. The app needs technical support….
Response from developer
Hi, We value your feedback and understand the frustration for the login issues. The issue related to Face ID and pins will be looked into further. Please expect a fix in an upcoming update. Thank you
Leaving Franklin Templeton
This is by far the worst financial app in ANY App Store. Every single time I try to use it to access my account it locks my account and the ONLY way to get back in is to call customer service. This was the last time. I’m contacting my financial advisor Monday and having my money moved elsewhere. I truly think a third grade coding club would be able to create a better app.
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stopped working
the original app was a bit clunky, but got the job done. however, when they added the additional security feature with the “one time pin,” it became completely inaccessible for me. i even deleted the app, waited several months and tried again. does not work at all. cannot log into my account. i can only access it thru the desktop version. super frustrating
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terrible app
I have investment accounts and banking relationships with more than a dozen financial institutions. this is by far the worst app. it is both technically glitchy (continues to forget faceID, doesn’t remember my device, continues to require you to skip through a pre-roll of ads, etc) as well as bereft of information or detail (historical performance, figures don’t always add up). I hope you’ll upgrade the experience soon! it’s very disappointing.
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Log in issues
Face ID works poorly. Sometimes the app offers Face ID, sometimes the app does not. Sometimes the app has a 2 step authorization, sometimes the app does not. It’s never consistent nor makes sense. It’s frustrating.
Time to move investments to an organization that can make their app work
This app has deteriorated to the point where I can’t log on with my iPad and rarely with my iPhone without calling tech support. If they can’t make their app work how poorly are they managing my investments? Time to start looking around!
Worst app ever
Constantly sending stupid one time codes that do not work. I get locked out every single time. Then I wait 20 minutes on phone for some foreign speaking person to ask me a dozen questions to access my account. Ridiculous.
Response from developer
Hi, We understand the frustration for the one time code issues. The app will lock the user out after multiple failed attempts. The team will look into the issue related to the one time codes more. Thank you
Klunky and buggy
this app is pretty bad. now it’s glitching in that it keeps showing garbage that i have to scroll through in order to see my accounts. it also keeps forgetting my face id so i have to keep logging in the old fashioned way.
it’s really not that hard to make the app work properly. spend the money to make it work!
it’s really not that hard to make the app work properly. spend the money to make it work!
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Login
The app is not consistently working when logging in. It losses Face ID frequently and when trying the user name to start the regular login it sends many pins and it just does not work. Had to call customer service to help with the app on several occasions. The app needs technical support….
Response from developer
Hi, We value your feedback and understand the frustration for the login issues. The issue related to Face ID and pins will be looked into further. Please expect a fix in an upcoming update. Thank you
The Worst
It was never a great app but at least it used to work. At some point earlier this year some significant updates and changes were made to the login process and it hasn’t worked since. Face ID no longer works, signing in with user and password is laborious with numerous OTP’s getting texted constantly all resulting in getting locked out of account. Trying to sign in on website is just as bad if not worse!
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