Comparison

HiHi Connect 2 vs TRAK Access

Price, ratings, monetisation and update history for both apps, side by side β€” with what reviewers say about each.

Head to head
About

HiHi Connect 2

This app extends your office phone system to your mobile device. Make and receive calls, check availability, access contacts, and manage voicemail, all while displaying your main business number for a professional image. Ideal for remote workers and seamless office communication.

Highlights
  • Availability checker
  • Phone book access
  • Voicemail management
  • Voice and video calls
  • Display main business number
  • Direct office line display
Features
Read full description

HiHi Connect 2 allows you to work seamlessly with your office’s HiHi phone system from your mobile. Enjoy features such as the availability checker, phone book and voicemail whilst also being able to make and receive both voice and video calls. HiHi Connect 2 allows you to display your main business number even when calling from your mobile, creating a more professional appearance for your business' clients and partners. It's also the perfect option for those who work remotely but regularly communicate with their office-based colleagues as HiHi Connect 2 will display their direct office line, rather than their mobile number. You can also communicate with others users on HiHi Connect 2, without having to go via a HiHi desk phone. If you are updating from the previous version HiHi Connect you will need to uninstall this first. Supports IOS versions 14.0 or newer

About

TRAK Access

Read full description

TRAK mobile is a secure, enterprise-grade access control iOS app that allows organisations to manage physical security systems efficiently. Designed for facilities using both smart key systems and TRAK's own key bunches, TRAK mobile gives authorized staff real-time oversight of locks, keys, and access requests through Notifications of Works. Key Features: Notifications of Work (NoWs): Submit, approve, and track access requests in real time. Key Bunch Management: Verify, track & issue NFC-tagged mechanical key bunches. Secure Login & Access: Enterprise-grade authentication, including a screen lock supporting PINs/biometrics. Tutorials: View tutorials for smart key systems & the TRAK system itself. Store: Streamlined quotation of smart key & TRAK products. Support: Log/track issues via support tickets. TRAK mobile is intended for trusted enterprise clients and provides administrators, managers, and keyholders with full control over physical access systems & enhanced functionality through custom workflows.

Screenshots

HiHi Connect 24 screens
TRAK Access4 screens

Verdict

The call

HiHi Connect 2 and TRAK Access are too close to call on the numbers: across 6 compared parameters β€” price, update cadence, ads and in-app purchases among them β€” neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.

Scored on Price Β· Rating Β· Positive reviews Β· Number of ratings Β· Update frequency Β· Ads Β· In-app purchases Β· Monetization Β· Best chart rank Β· Devices Β· Requires iOS

CostPrice Β· In-app purchases Β· Ads Β· Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

HiHi Connect 2 ships an update every 2 months, TRAK Access every 6 weeks. The most recent releases landed on November 3, 2026 and November 5, 2026 respectively.

ScorecardNo meaningful differences
HiHi Connect 2 versus TRAK Access: the parameters behind the verdict, then further details
ParameterHiHi Connect 2TRAK Access
PriceFreeFree
Positive reviews30.4% of reviewsβ€”
Update frequencyEvery 2 monthsEvery 6 weeks β€” better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeβ€”
DevicesiPhone, iPodiPhone, iPad, iPod β€” better
Requires iOS14.0 β€” better15.5.0
Further details β€” not scored
Size112 MB52 MB
Age rating4+17+
DeveloperHiHi LimitedTrak-Solutions

Bugs and requests

HiHi Connect 2

Reported bugs

40 issues
  • Calls drop upon answering
  • Cannot hear other person
  • Calls not saved to native phone even when switched off
  • Goes offline intermittently
  • Calls drop as soon as answered
Show 35 more
  • Shocking call quality
  • New update breaks Bluetooth headset functionality
  • Caller names don't show
  • App is useless when trying to use remotely
  • Miss calls altogether or can't hear caller
  • App needs re-installing frequently
  • Cannot use app with Apple CarPlay
  • Person on the other end can't hear
  • Phone doesn't ring or sounds like calling abroad
  • Cannot log in
  • New update automatically goes into video call
  • Collates app calls with personal calls in recent list
  • Makes phantom calls affecting Bluetooth devices
  • Doesn't work on phones of multiple team members
  • Rings customer and own phone when calling from PC
  • Prevents use of car's microphone after receiving a call
  • No caller ID since latest update
  • Doesn't announce calls on Lock Screen
  • iOS contacts not looked up for caller ID
  • Constantly losing calls
  • Unable to contact colleagues
  • Unable to pick up calls
  • Messed up mobile
  • Squeaky and distorted audio with Bluetooth devices
  • Defaults to phone speaker on every call
  • Calls constantly cut out
  • App crashes when someone answers or midway through a call
  • Connection drops out a lot
  • Unable to connect or hear people via Bluetooth
  • Only makes calls when connected to WIFI
  • Cannot answer calls unless on WIFI
  • Audio comes through as broken up robotic voice with AirPods
  • Support not interested in fixing audio issues
  • Unable to hold and transfer correctly
  • Call disappears without option to 'call first' before transfer

Requested features

7 requests
  • Ability to see if call answered/missed on other devices
  • Ability to copy/paste numbers to dial
  • Dark mode option
  • Option to separate app calls from native recent calls
  • Ability to delete all/missed calls
Show 2 more
  • Feature to 'call first' before transferring
  • Remember login details on iPhone

TRAK Access

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

HiHi Connect 2

No in-app purchases

None

TRAK Access

No in-app purchases

Questions

Is HiHi Connect 2 free?
HiHi Connect 2 is free to download, with no in-app purchases.
Is TRAK Access free?
TRAK Access is free to download, with no in-app purchases.
Do HiHi Connect 2 or TRAK Access have ads?
Neither HiHi Connect 2 nor TRAK Access shows ads.
Which is updated more often, HiHi Connect 2 or TRAK Access?
HiHi Connect 2 ships an update every 2 months, and TRAK Access every 6 weeks. Most recently, HiHi Connect 2 was updated on November 3, 2026 and TRAK Access on November 5, 2026.

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