Comparison

FallCall Detect vs MobileHelp

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

FallCall Detect

This app provides 24/7 emergency monitoring and smart fall detection for older adults. It integrates with Apple Watch and iPhone crash detection, and can unlock smart locks for emergency responders. Users can also connect with a US-based call center for assistance.

Highlights
  • 24/7 Emergency Monitoring
  • Smart Fall Detection (differentiates severity)
  • Apple Crash Detection Integration
  • 4G LTE Cellular Medical Alert
  • Kwikset Halo Lock Integration
  • Connected Pendant/Wristband Compatibility
  • Elder Location & Heart Rate Relay
Features
Read full description

Today’s older adults are more active & independent than ever. Unfortunately, falls & motor vehicle crashes continue to disrupt the best years of their lives. FallCall Solutions has radically changed safety tech through non-stigmatizing, affordable innovation. Welcome to the world's most comprehensive safety app: FallCall Detect! 24/7 Emergency Monitoring US call center with trained emergency medical dispatchers providing customer service & emergency help. Smart Fall Detection Not every fall needs medical help. Backed by research, FallCall's "Smart" fall detection for Apple Watch can differentiate fall severity. Detected high-impact, standing falls will notify FallCall’s 24/7 monitoring services & caregivers while sending emergency services if needed.* Detected low-impact, sitting falls will notify a user’s caregroup only.** 4G LTE Cellular Medical Alert With fall detection & two-way voice built in, notify emergency dispatchers & caregivers when help is needed. Available at FallCall.com. Pair with Kwikset® Halo locks Reduce emergency entry delays & eliminate the fear of EMS "breaking down the door." FallCall will unlock your Kwikset lock with ambulance dispatch. Apple® Crash Detection (iPhone 14 & later) First app in the world to integrate Apple Crash Detection into a 24/7 monitoring center.** Connected Pendant Compatible Add a Trelawear jewelry pendant(Trelawear.com) or FallCall Pendant with fall detection(FallCall.com) to remotely activate app within 100+ feet.* FallCall Wristband Discreet safety on your wrist. Change bands to match your style. Other Features: •16+ hours of fall detection on latest Apple Watch(results may vary) •Adjust fall sensitivity •Siri® activated Help Calls •Elders may pair 5 caregivers •Caregivers may pair 2 Elders •Integrates with Health App •Elder location & heart rate relayed to Caregivers during Help Calls*** •Elder Apple Watch & cellular medical alert battery levels sent to caregivers •Works over cellular/Wi-fi/Bluetooth® for equipped Apple Watch & iPhone devices Subscription 24/7 Monitoring Service: •Staffed by trained Emergency Medical Dispatchers •When a Help Call is triggered, our dispatchers will call you and/or your caregroup •Real-time text updates sent to caregroup members during an event •PSAP(Public Service Answering Point) technology •Monthly subscription half the cost of most medical alerts ($17.99/mo) Connected Pendant/Wristband subscriptions:  1) Caregroup ONLY Help Calls ($9.99/mo)  2) Caregroup + 24/7 Monitor Help Calls ($19.99/mo) Subscription details: Your Subscription Service starts when it is activated through the FallCall Detect App. Service will remain in effect for a minimum of one (1) month from the date of activation after which it may be terminated by either you or FallCall Solutions for any reason. Subscriptions will automatically renew unless canceled within 24-hours before the end of the current period. You can cancel anytime with your App Store account settings. Any unused portion of a free trial will be forfeited if you purchase a subscription. For more information, See "Terms of Service" for details: https://www.fallcall.com/Docs/FallCallDetect-Terms-and-Conditions *Subscription required. **Fall detection will not detect all falls and will not always accurately differentiate between high vs. low impact falls. Crash detection does not detect all crashes ***As with all location-based services, it may not always be possible to determine your location. Multi-level buildings, parking garages, & even dense urban areas can make it difficult for satellites & cell phone towers to locate your exact location. FallCall Detect is not a replacement for 9-1-1. If 9-1-1 is necessary, FallCall Solutions recommends calling 9-1-1 directly. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by FallCall Solutions is under license. Other trademarks and trade names are those of their respective owners.

About

MobileHelp

Manage medical alert devices and stay connected with loved ones. Track device location, update account information, and share health details for faster emergency responses. Facilitates communication with family and caregivers, including scheduling and reminders.

Highlights
  • Track device location
  • Manage account details
  • Update emergency contacts
  • Share health information
  • Communicate with family/caregivers
  • Schedule activities and reminders
Features
Read full description

This app is designed for members of both MobileHelp and One Call Alert, providing an easy way to manage medical alert devices and stay connected with family and caregivers. Whether you’re using it for yourself or a loved one, the app offers essential features to simplify health management and emergency coordination. With the app, you can: Ping the device's location to know where it is (as long as it's charged and on). Manage your account by easily updating service location, billing, and other details. Add or edit emergency contacts and adjust their contact order to keep information up to date. Share important health details for faster, more personalized emergency responses. Communicate with family or caregivers: Add contacts to your account, chat within the app, schedule activities, and set reminders for medications or appointments. Designed with users and caregivers in mind, this app makes safety and care more manageable every day. It’s the perfect tool to support seniors, individuals with disabilities, and those living with chronic conditions, providing peace of mind for everyone involved. Download the app today to stay connected and in control wherever you are.

Screenshots

FallCall Detect4 screens
MobileHelp4 screens

Verdict

The call

The clearest difference is in-app purchases: MobileHelp at none against FallCall Detect's 16. MobileHelp also leads on ads (none vs shown) and rating (4.9 vs 4.4). FallCall Detect's advantage is update cadence (every 3 weeks vs every 2 months) and review sentiment (45% vs 33%). On price, device support and iOS requirement there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. FallCall Detect sells 16 in-app purchases, starting at $9.99 per month. MobileHelp asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

MobileHelp holds the better App Store score, 4.9 against 4.4. That said, the two scores are not equally well evidenced: FallCall Detect has 370 ratings behind it against 68, so its average is the more settled of the two. Written reviews complicate that: 45% of FallCall Detect's written reviews are positive against 33% of MobileHelp's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

FallCall Detect ships an update every 3 weeks, MobileHelp every 2 months. The most recent releases landed on October 24, 2026 and October 30, 2026 respectively.

Scorecard7 real differences · 3 level
FallCall Detect versus MobileHelp: the parameters behind the verdict, then further details
ParameterFallCall DetectMobileHelp
PriceFreeFree
Rating4.4 (370 ratings)4.9 (68 ratings) — better
Positive reviews45.5% of reviews — better33.3% of reviews
Number of ratings370 — better68
Update frequencyEvery 3 weeks — betterEvery 2 months
AdsYesNo — better
In-app purchasesYesNo — better
MonetizationSubscriptionFree — better
DevicesiPhone, Apple WatchiPhone, iPod
Requires iOS16.715.0 — better
Further details — not scored
Size98 MB45 MB
Age rating17+4+
DeveloperFallCall SolutionsMobileHelp

Customer experience

FallCall Detect

All ratings343 ratings
Positive84.8%
Neutral5.5%
Negative9.6%
Written reviews11 reviews
Positive45.5%
Neutral9.1%
Negative45.5%

MobileHelp

All ratings68 ratings
Positive98.5%
Neutral1.5%
Negative0.0%
Written reviews3 reviews
Positive33.3%
Neutral0.0%
Negative66.7%

In-app purchases

16 purchases

FallCall Detect

Subscriptions16
  • Trelawear CareGrp Subscription$9.991 Month
  • Pendant CareGrp Subscription$9.991 Month
  • Two Pendants CG Only-1 month$14.991 Month
Show 13 more
  • Central Monitor Subscription$17.991 Month
  • Trelawear Monitor Subscription$19.991 Month
  • FC Wristband Monitor Subscription$19.991 Month
  • Pendant Monitor Subscription$19.991 Month
  • Two Pendants + Monitor$24.991 Month
  • Trelawear CareGrp Subscription$49.996 Months
  • Pendant CareGrp Subscription$49.996 Months
  • Two Pendants CG Only-6 months$74.996 Months
  • Central Monitor Subscription$89.996 Months
  • Pendant Monitor Subscription$99.996 Months
  • QVC 6 Month Monitor (w/Trial)6 Months trial$119.006 Months
  • Trelawear Monitor Subscription$119.006 Months
  • Two Pendants + Monitor-6 month$124.996 Months
None

MobileHelp

No in-app purchases

Questions

Is FallCall Detect free?
FallCall Detect is free to download, with in-app purchases available.
Is MobileHelp free?
MobileHelp is free to download, with no in-app purchases.
Which has better reviews, FallCall Detect or MobileHelp?
MobileHelp is rated higher. FallCall Detect averages 4.4 out of 5 from 370 ratings, while MobileHelp averages 4.9 from 68 ratings.
Do FallCall Detect or MobileHelp have ads?
FallCall Detect shows ads; MobileHelp does not.
Which is updated more often, FallCall Detect or MobileHelp?
FallCall Detect ships an update every 3 weeks, and MobileHelp every 2 months. Most recently, FallCall Detect was updated on October 24, 2026 and MobileHelp on October 30, 2026.

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