Online Support vs 3N Connect

The Online Support application is designed specifically for labs utilizing Roche Instruments and Analyzer. The application aims to support our customers in the lab in managing any type of issue or question related to their active install base. Users will have an end-to-end issue management tool that consists of a digital logbook for documentation, self-help troubleshooting guidelines, and an easy and quick way to escalate issues directly to their respective Roche Service organization. The application shall allow users the following: - scan QR code on the instrument/analyzer (if available locally) to identify the instrument by its serial number - receive troubleshooting guidelines if available based on the captured alarm code - find similar issues and their resolution based on the alarm code - add description of the issue and attach images - check status of the issue - search for information in known issues within integrated Digital Logbook - check the dashboard with overall status of the issues Not to be used by patients. Does not include Diabetes Care. All user accounts of Online Support are created, stored and managed through DiaLog Portal. After the registration, a key is stored and encrypted on your device, which is valid for one week. Further access to the app is only possible with your FaceId, TouchId or PIN. After one week of inactivity the registration key will be automatically removed. Please make sure that you do not send your PIN to third parties. It's your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone's security features and it could mean that the Online Support app will not work properly or at all. In case your device is stolen or irretrievably lost, make sure that you remotely lock and change your passwords.

3N Connect – One app. All the value you need across 3N Holding. 3N Connect is an integrated rewards platform designed to make earning and redeeming points simple, flexible, and rewarding across all companies within 3N Holding. With 3N Connect, every eligible purchase is consolidated into a single account, allowing you to manage your rewards more conveniently and unlock greater value from your spending. Earn points from both online and in-store purchases, then redeem them easily for benefits tailored to your lifestyle and business needs. Key Features Combine reward points from all participating 3N Holding companies into one account Earn and redeem points conveniently from a single app Enjoy flexible redemption options and exclusive privileges Access special promotions and offers available only to members Simple sign-up and intuitive experience designed for everyday use 3N Connect brings rewards, privileges, and convenience together in one seamless experience—helping you get more value from every purchase, every day.