Friendly LINK vs Rheem

Friendly LINK is a support ticketing system (help desk software), that collects and tracks incidents reported by the customer. Without a clear overview of what the problem is, who's reporting it, and what its priority is, it takes more time to resolve IT issues. Friendly LINK helps you to always be up-to-date with the current status and thanks to a live chat - to be in touch with your IT specialist at any point. And if you're managing a team it will allow you to have a clear overview on the issues reported by each member. Take control of your employees concerns starting today. By identifying problems early, your team can take action swiftly to ensure your clients satisfaction isn’t interrupted.

We’ve redesigned Rheem for Contractors to offer the industry’s most powerful, intuitive, and easy-to-use app. Whether you’re on a residential service call or installing 40 units at a major site, the free Rheem Contractor app’s Bluetooth® capability – paired with an enabled HVAC system -- makes set-up and troubleshooting simpler than ever. With Rheem for Contractors and eligible air systems, you can easily: Install - Set up systems quickly and easily with the new Bluetooth® setup - Monitor operating parameters from your phone while charging outdoor units - Verify system setup with access to system operating status - Quickly check for alarms Service - Diagnose active alarms and alarm history - Check system operating status - Easy step-by-step parts replacement and system setup The Rheem for Contractors app also offers powerful support for all of our air and water products, with a new Product Technical Support design that is easier to use and more accurate than ever: - Access installation instructions - Search parts lists - Download manuals - View tech sheets - Research consumer literature Track Warranty information - Scan and confirm model and ownership details - Check warranty status and share HVAC systems warranty certificate Locate - Look up retailers - Look up distributors Research - Find up-to-date rebate information - Research financing options - Offer extended warranty - Confirm AHRI information and certification for HVAC systems