Visual Assistance vs Comet Yxlon Visual Assist

Work side by side with the experts of the W&H Information and Diagnostic Centre (IDC). Our service engineers digitally support you during troubleshooting as if they were directly on site – thanks to audio and video transmission in real time. Integrated chat functions and the display of technical documents or instructions facilitate the exchange of information. Benefit from fast support without waiting times, reduce downtime and increase your productivity – with Service Sight by Sight. Your possibilities with Visual Assistance: - Share your live view and audio with W&H experts - Take and share photos - Receive helpful live markings in pictures from our experts - Use chat or voice chat communication with automatic translation functions - Gain insight into documents such as technical drawings or circuit diagrams

With the Comet Yxlon App 'Visual Assist' we offer our customers a remote support solution to reduce the processing time of technical incidents. The app can accelerate and simplify the restoration of full system availability by Comet Yxlon's technical service through visual communication. The app can be used independently of the system status, allowing us to flexibly adapt our internal service processes to the respective on-site situation. With the help of the integrated VoIP and video transmission, our service technicians can react more quickly to problem situations and more intuitively record and document the underlying causes and correlations of the event. Benefits of the Comet Yxlon Visual Assist App: • Faster and better understanding of complex, technical problems Easier root cause analysis • Easier determination of required spare parts • Visual communication helps to bridge possible language barriers • Simplified repairs through visually supported work instructions. Users of the Comet Yxlon Visual Assist app are supported by the specialist departments of Comet Yxlon's Technical Service. The use of the app is focused on the processing of technical incidents. The services to be provided as part of Remote Support may be supplemented by other software-based tools if the situation requires this.