Visual Assistance vs iSupport on Campus
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Visual Assistance
This app connects users with experts for real-time remote support. It allows for live video and audio sharing, photo capture, and interactive markings to aid in troubleshooting. Integrated chat with translation facilitates clear communication and information exchange.
- Live video and audio sharing
- Photo capture and sharing
- Live markings on images
- Chat and voice chat with translation
- Document display (technical drawings, etc.)
- Real-time expert support
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Work side by side with the experts of the W&H Information and Diagnostic Centre (IDC). Our service engineers digitally support you during troubleshooting as if they were directly on site – thanks to audio and video transmission in real time. Integrated chat functions and the display of technical documents or instructions facilitate the exchange of information. Benefit from fast support without waiting times, reduce downtime and increase your productivity – with Service Sight by Sight. Your possibilities with Visual Assistance: - Share your live view and audio with W&H experts - Take and share photos - Receive helpful live markings in pictures from our experts - Use chat or voice chat communication with automatic translation functions - Gain insight into documents such as technical drawings or circuit diagrams
iSupport on Campus
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Are you a member of a Bavarian college or university and need help using your Apple devices? If your institution is a participant in the Bavarian framework agreement for Apple products, you will receive useful information and links on how your university or Apple can help you solve your problems. To use "iSupport on Campus", your device must be regularly connected to the network of your college or university (WLAN, VPN, ...). Note: AppleCare for Education support for hardware and repairs is only available for in-service devices purchased since January 01, 2023. Students can use the ACE telephone support for questions and problems regarding Apple applications or Apple operating systems.
Screenshots
Verdict
The clearest difference is update cadence: iSupport on Campus at every 6 weeks against Visual Assistance's every 5 months. Visual Assistance's advantage is iOS requirement (11.0 vs 16.0). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Visual Assistance ships an update every 5 months, iSupport on Campus every 6 weeks. Both last shipped on November 3, 2026.
| Parameter | Visual Assistance | iSupport on Campus |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (2 ratings) — better | — |
| Number of ratings | 2 — better | — |
| Update frequency | Every 5 months | Every 6 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, Vision Pro |
| Requires iOS | 11.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 43 MB | 5 MB |
| Age rating | 4+ | 4+ |
| Developer | Windmöller & Hölscher | Universitaet Erlangen-Nuernberg RRZE |
In-app purchases
Visual Assistance
No in-app purchases
iSupport on Campus
No in-app purchases
Questions
Is Visual Assistance free?
Is iSupport on Campus free?
Do Visual Assistance or iSupport on Campus have ads?
Which is updated more often, Visual Assistance or iSupport on Campus?
Other comparisons
