MBS Field Tech vs FieldDesk Lite

The MBS Field Technician app allows your field technicians and other employees to manage their work while they are in the field or on the road. This app serves as the mobile companion to CDG’s MBS solution for customer care and service management. Technicians, installers, and other staff can update customer premise equipment, assign available equipment for service orders, work trouble tickets, and handle tasks through personal calendars. With improved mobile access, including data storage when network access is not available and text messaging support, MBS Field Tech can help improve your overall customer support and the efficiency of your workforce. MBS Field Tech includes: Create, update, and complete trouble tickets and tasks. Manage tasks through your personal calendar. Manage customer premise equipment from the field, including sending provisioning requests directly to the MBS SAM (service provisioning) module. Easy access to equipment “pick lists.”

FieldDesk Lite is a field technician productivity application designed to be used with the Mobilogic FieldOPS office productivity suite. This application allows field technicians to receive and accept their assignments, initiate turn by turn travel instructions, view customer and work order details, submit status updates available in real time to office personnel and upload photos and attachments for customer, work order, and equipment records. FieldDesk Lite is designed to enhance the job efficiency of field technicians while also enhancing back office automation.