SmarterTrack Mobile vs DTS Blue
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SmarterTrack Mobile
Manage customer service tickets, live chats, call logs, and tasks on the go. This mobile app provides core functionality for agents and managers to deliver high-quality support remotely, with features like ticket translation and chat coaching.
- Ticket management
- Live chat support
- Call logging
- Task management
- File attachments
- In-app notifications
- Light/dark themes
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SmarterTrack Mobile complements the full web interface that's available to agents and managers using SmarterTrack, either on-premises or the SmarterTrack hosted service. It provides all the core functionality needed to provide high quality customer service and support when on-the-go. This includes access to: Ticketing - Take/transfer tickets - Reply to tickets - Set follow-ups - Add comments - Upload files/attachments - Ticket translations - Much more! Live Chat - New chat and/or chat message notifications - Take/transfer chats - Reply to chats - Coach agents in a chat - Live chat translation - Much more! Call Logging - Create new call logs - Add notes/descriptions - Add/edit call times - Much more! Task Management - Create new tasks - Change status, priority, time estimates, etc. - Add updates - Much more! And includes additional features such as: - Light and dark themes - In-App notifications for live chats - Work across all Brands - FaceID and TouchID supported for log in - Group and agent management - Run manual events
DTS Blue
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DTS Blue is the go-to app for AT&T representatives to effortlessly access current deals, place orders, and track them in real-time. Simplify your workflow and stay up-to-date with the latest offers, all in one convenient place.
Screenshots
Verdict
The clearest difference is iOS requirement: DTS Blue at 14.0 against SmarterTrack Mobile's 16.0. On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
| Parameter | SmarterTrack Mobile | DTS Blue |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (2 ratings) — better | — |
| Positive reviews | 100.0% of reviews | — |
| Number of ratings | 2 — better | — |
| Update frequency | Every 6 weeks | — |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 58 MB | 458 MB |
| Age rating | 4+ | 17+ |
| Developer | SmarterTools Inc. | DTS Technology Group LLC |
In-app purchases
SmarterTrack Mobile
No in-app purchases
DTS Blue
No in-app purchases
Questions
Is SmarterTrack Mobile free?
Is DTS Blue free?
Do SmarterTrack Mobile or DTS Blue have ads?
Other comparisons
