SmarterTrack Mobile vs HelperHat

SmarterTrack Mobile complements the full web interface that's available to agents and managers using SmarterTrack, either on-premises or the SmarterTrack hosted service. It provides all the core functionality needed to provide high quality customer service and support when on-the-go. This includes access to: Ticketing - Take/transfer tickets - Reply to tickets - Set follow-ups - Add comments - Upload files/attachments - Ticket translations - Much more! Live Chat - New chat and/or chat message notifications - Take/transfer chats - Reply to chats - Coach agents in a chat - Live chat translation - Much more! Call Logging - Create new call logs - Add notes/descriptions - Add/edit call times - Much more! Task Management - Create new tasks - Change status, priority, time estimates, etc. - Add updates - Much more! And includes additional features such as: - Light and dark themes - In-App notifications for live chats - Work across all Brands - FaceID and TouchID supported for log in - Group and agent management - Run manual events

HelperHat is an AI live chat support app for businesses that want a 24/7 website chatbot, real live-agent handoff, and one customer service inbox for every conversation. Use HelperHat as an AI website chatbot, help desk inbox, customer support messenger, contact manager, and analytics workspace. Answer website visitors, manage live chats, translate messages, filter spam, track satisfaction, and follow up with customers from your phone or web dashboard. Key Features ↪ AI Website Chatbot: Answer customer questions around the clock using your website, uploaded files, business details, conversation history, current page context, shared links, attachments, and custom website data. ↪ Live Chat Support Inbox: Step in when customers need a human. Handle live-agent requests, reply in real time, mark chats Done, move chats to Trash, restore chats, and pin important conversations. ↪ Instant Notifications: Receive push notifications and email alerts for live support requests and new customer messages so your team can respond quickly. ↪ Multilingual Support: Customers and team members can use their preferred languages. HelperHat can translate chat messages, snippets, notifications, and welcome messages across 100+ languages. ↪ AI Knowledge Base: HelperHat can learn from crawlable webpages, sitemap pages, business details, and uploaded files such as PDFs, DOCX, XLSX, PPTX, CSV, TXT, Markdown, HTML, JSON, and XML files. ↪ Rich Conversations: Send text, links, documents, images, GIFs, and supported videos. Use voice dictation to turn recorded speech into editable text before sending. ↪ AI Context From Files and Links: HelperHat can use supported documents, PDFs, images, shared links, and page content to create more relevant customer support answers. ↪ Contact Management: Collect customer name, email, and phone before live support. Search contacts, copy contact details, follow up outside HelperHat, and export contacts to CSV. ↪ AI Support Analytics: Track customer messages, AI messages, live-agent messages, resolved and unresolved conversations, escalations, sentiment, topics, AI CSAT, team CSAT, spam, and reply quality. ↪ AI Spam Filtering: Automatically flag spam, junk, scams, phishing attempts, prompt injection, off-topic messages, and suspicious conversations so your team can focus on real customers. ↪ Flexible Website Install: Add HelperHat as a floating chat bubble, iframe embed, direct support link, or QR code. Install on WordPress, GTM, Shopify, Wix, Squarespace, Webflow, and custom websites. ↪ Customizable Chat Widget: Match HelperHat to your business with icon colors, placement, popup messages, translated welcome messages, custom buttons, trusted domains, and light, dark, or system appearance. ↪ Team Collaboration: Multiple admins and agents can manage support across the web dashboard and mobile app while each business keeps its own settings, team, contacts, analytics, and knowledge base. ↪ Accessibility Support: Screen-reader-friendly controls support key chat workflows. Built For - Website customer support - AI chatbot support - Live chat software - Help desk inbox workflows - Small business customer service - Ecommerce, SaaS, local service, restaurant, clinic, and agency teams - Contact management, CSAT, sentiment, spam filtering, and analytics A Friendly Reminder - The HelperHat mobile app is a free companion app for businesses already using HelperHat - New accounts cannot be created in the mobile app - Business subscriptions and billing are managed on the web - The app is intended for existing team members of subscribed businesses Download HelperHat to manage AI customer support, live chat requests, contacts, translations, spam filtering, and support analytics from anywhere. ↪ Frequently Asked Questions: https://helperhat.com/faqs ↪ Privacy Policy: https://helperhat.com/privacy ↪ Terms of Service: https://helperhat.com/terms