Help Desk+ vs Rocket IT Solutions

Help Desk+ is a help desk, service ticket, incident, and change request management app for support teams, service businesses, IT operations, and internal workflows. Create and track tickets, incidents, requests, and support work while keeping customers, employees, teams, and business locations organized from iPhone, iPad, and Mac. HELP DESK & TICKETS • Create service tickets, incidents, and change requests. • Track support work from creation through completion. • Organize tickets by customer, status, category, worker, or team. • Keep service information available to multiple users. • Support customer service, internal support, repairs, maintenance, and project incidents. TEAM WORKFLOW • Coordinate support work across employees and teams. • Assign responsibilities and control access by role. • Separate operations by branch, location, or department. CUSTOMIZATION • Add custom attributes for ticket and service workflows. • Personalize reports and views for your business. • Customize fonts, colors, headers, footers, and logos. SECURITY & ACCESS CONTROL • Manage users, roles, branches, and access lists. • Limit who can view, add, or update data. • Authorize individual devices before account access. • Use biometric authentication supported by your device. STARKODE FOR BUSINESS Part of the Starkode business suite for teams working across iPhone, iPad, and Mac. Need help? Contact support@starkode.com. SUBSCRIPTION Starkode membership is month-to-month with no long-term contracts or cancellation fees. Cancel anytime from your device. Privacy Policy: https://starkode.com/privacy/ Terms of Use: https://starkode.com/terms/

Rocket IT Solutions App Your all-in-one hub for expert IT support, consulting, and service requests. Easily schedule consultations, submit service forms, chat with Kira—our virtual IT expert—or text our team directly. Use the built-in tools to request help, perform IT health checks, send feedback, or suggest features. Designed for businesses and busy professionals, this app puts Rocket IT Solutions right in your pocket. Key Features: • Schedule consultations • Request IT services • Chat with our virtual expert, Kira • Submit IT health checks • Send feedback or feature ideas • Text support directly • Manage app preferences Simplify your tech. Stay connected. Experience smarter IT.