LimeChat Agent vs DumbChat

A powerful e-commerce help desk to manage, follow up & collaborate with your CX team to deliver excellent customer service on the go. Be on top of customer conversations and reduce bounce rate anytime and anywhere. • A Single Helpdesk for ALL Your Channels Get conversations pooled in from all mediums - Whatsapp, Messenger, Web chat, Email, Facebook, Instagram. Put conversations for follow-up, waiting, resolved, close and open so your team can take it forward without delay. • Give Priority to Loyal + Important Customers Find specific conversations based on tags like status, agents, starred, alert, new etc on conversations. Our AI auto-labels and prioritizes incoming queries so that you can focus your efforts on the customers that matter the most. • Instantly + Easily Share Order Tracking Status Get detailed information about orders associated with a conversation and convey the same to your customers within seconds. The Limechat chatbot, created exclusively for E-Com understands all possible queries related to order tracking and responds accordingly. • Share the Latest Product Prices and Discounts Respond to your pre-purchase visitors in one click with product details such as images, info, and discounts in an aesthetic product card. Improve conversion rates with instant responses to convert your support team into a revenue centre. • Never Miss a Message from Your Customer Get real-time notifications for conversations from your customers. Reduce FRT with canned responses created exclusively for D2C brands. • Route Queries to the Best Team Member Have a tricky customer? Let your other team members know via private notes. • Always Stay on Top of your Key CX Metrics Measure important CX metrics such as FRT, Resolution Time, and open conversations to get a real-time snapshot of your customer support. Break down each metrics by agents, conversation labels, days, time of day etc. to get an in-depth understanding of your team's performance. Download the Limechat app and login using your existing details.

dumbChat 是一個專為企業與客服團隊設計的 CRM 對話管理系統，協助你集中管理來自不同通訊平台的客戶訊息，提升回覆效率，減少漏訊與重覆溝通的問題。 透過 dumbChat，你可以把多個通訊渠道整合到同一個後台，由團隊成員協作處理，清楚掌握每一位客戶的對話紀錄與跟進狀態，讓客服流程更有系統、更有效率。