GoVoceFM vs BC4 Agent Panel

GoVoce FM Changer is a free mobile app that lets you easily change the radio frequency of GoVoce voice control products to fit your needs. If the default frequencies are used by other radio station or has noise interference in your local area, you can use this app to easily change the frequency within FM 87.5MHz to 102.5MHz, so you can select the perfect frequency which gives you the best sound.

The agent panel is designed to handle incoming and outgoing calls within the Contact Centre. The queue panel allows you to quickly log in to queues, log out of queues and work with pauses. Quick Contacts allows individual panel settings for quick dialing of the most frequent numbers or quick transfer of calls to the most common contacts. Queue History displays the recent history of incoming and outgoing queued calls with the option to dial immediately or view call notes, categories, or play a recording of the call if available. The Callback tab displays missed calls and requested callbacks, allowing you to dial them directly and mark them as answered. Directory displays the group's directory set with the option to direct dial or transfer.