BC4 Agent Panel vs Team Assistant

The agent panel is designed to handle incoming and outgoing calls within the Contact Centre. The queue panel allows you to quickly log in to queues, log out of queues and work with pauses. Quick Contacts allows individual panel settings for quick dialing of the most frequent numbers or quick transfer of calls to the most common contacts. Queue History displays the recent history of incoming and outgoing queued calls with the option to dial immediately or view call notes, categories, or play a recording of the call if available. The Callback tab displays missed calls and requested callbacks, allowing you to dial them directly and mark them as answered. Directory displays the group's directory set with the option to direct dial or transfer.

Effective management of business processes, anytime, anywhere. No more searching for complex solutions. Our platform combines the simplicity of low-code tools with the control of all your business processes. Team assistant makes it easy to automate, approve, manage tasks, contracts and much more comprehensively in one environment, tailored to your individual needs. Mobile app for even more flexibility Our mobile app takes the capabilities of the web-based version of Team assistant to the next level: it ensures constant visibility and control over your processes wherever you are. What do you get? - Real-time notifications - instant alerts for important tasks, approvals and events so you never miss anything. - Access to important information - quick access to up-to-date data and documents needed for decision making on the go. - Faster task management - save time by efficiently organising and updating tasks directly from your mobile device. - Automated processes on the go - set up and manage automation directly from the mobile app for seamless workflows. - Authorization - secure login using fingerprint or Face ID Streamline your business processes with Team assistant and take control of your work.