BC4 Agent Panel vs PLANET NMSViewerPro

The agent panel is designed to handle incoming and outgoing calls within the Contact Centre. The queue panel allows you to quickly log in to queues, log out of queues and work with pauses. Quick Contacts allows individual panel settings for quick dialing of the most frequent numbers or quick transfer of calls to the most common contacts. Queue History displays the recent history of incoming and outgoing queued calls with the option to dial immediately or view call notes, categories, or play a recording of the call if available. The Callback tab displays missed calls and requested callbacks, allowing you to dial them directly and mark them as answered. Directory displays the group's directory set with the option to direct dial or transfer.

PLANET NMSViewerPro is an Intelligent App that offers real-time monitoring of the deployed devices, such as managed switches, media converters, routers, smart APs, smartphones, IP cameras, and more, from anywhere at any time. The NMSViewerPro app is an integral component of PLANET NMS, extending its application scope. It empowers users to monitor and manage all devices under the NMS umbrella from anywhere at any time. With its user-friendly interface and robust functionalities, the NMSViewerPro app enhances the accessibility and efficiency of the NMS equipment, ensuring unparalleled control over network infrastructure. Features: ● Intuitive mobile user experience and real-time monitoring and control of managed devices within an NMS network. ● A quick overview of the network through Managed Device page. ● Monitor and control details of each switch and router, such as port, PoE, VLAN and L2 services. ● Real-time screenshots seen on PLANET ONVIF cameras.