Hand and Stone vs Square Go
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Hand and Stone
Easily book and customize spa appointments at over 500 locations. Manage your membership, purchase gift cards, and enjoy quick rebooking for your favorite services. Members can also utilize self check-in for a seamless experience.
- Find spa locations
- Book and customize appointments
- Purchase gift cards
- View membership credits
- Quick rebooking
- Self check-in for members
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With the Hand & Stone Mobile App, relaxation and comfort are at your fingertips. You can book an appointment at any of our 500+ locations, and customize your spa experience with our selection of available services and upgrades. You can also purchase a gift card for friends and relatives, or view your available membership credits and loyalty points. The app also features a Quick Booking option for faster booking of repeat services, and a self check-in feature for members. FEATURES 1. Find a location near you, or search from our list of 500+ spa locations throughout the US. 2. Book an appointment, and customize your spa experience with our full selection of massage and facial services. 3. View upcoming and past appointments. 4. Purchase gift cards for friends and relatives. 5. Quickly rebook repeat services from your past appointment history. 6. Create and manage your account, or login using your existing Hand and Stone account login credentials. 7. View membership information, including available service credits and loyalty points.
Square Go
Discover and manage your favorite local businesses. Reorder services, rebook appointments, and track your history with ease. Find new spots with personalized recommendations and communicate directly with businesses.
- Search businesses by name and map
- Explore 250K+ local businesses
- Rebook and reschedule appointments
- Track order and appointment history
- Personalized recommendations
- Direct business messaging
- Leave verified reviews and ratings
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Become a regular. Reorder, rebook, and track your favorite businesses. - Search by business and map: Easily find businesses near you and search across 2 million services - Explore 250K+ local businesses on Square - Convenient appointment and order management: Easily rebook, reorder, reschedule, without the phone tag - Track your appointment and order history, easily look up your favorite staff members, and get reminders - Get personalized recommendations based on your history - Communicate directly: message your favorite business in one tap - Share your Go-to spots: leave verified reviews and ratings for your favorite people and places
Screenshots
Verdict
The clearest difference is review sentiment: Square Go at 84% against Hand and Stone's 29%. Square Go also leads on rating (4.9 vs 3.3) and ratings volume (184K vs 384). Hand and Stone's advantage is iOS requirement (13.0 vs 16.0). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Square Go holds the better App Store score, 4.9 against 3.3. That said, the two scores are not equally well evidenced: Square Go has 184K ratings behind it against 384, so its average is the more settled of the two. Written reviews point the same way: 29% of Hand and Stone's written reviews are positive against 84% of Square Go's.
Hand and Stone ships an update every 5 weeks, Square Go fortnightly. The most recent releases landed on October 25, 2026 and October 26, 2026 respectively.
| Parameter | Hand and Stone | Square Go |
|---|---|---|
| Price | Free | Free |
| Rating | 3.3 (384 ratings) | 4.9 (184K ratings) — better |
| Positive reviews | 29.4% of reviews | 84.1% of reviews — better |
| Number of ratings | 384 | 184K — better |
| Update frequency | Every 5 weeks | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Best chart rank | — | #49 — better |
| Devices | iPhone, iPod — better | iPhone |
| Requires iOS | 13.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 78 MB | 26 MB |
| Age rating | 4+ | 12+ |
| Developer | Hand and Stone Franchise Corp. | Block, Inc. |
Customer experience
Hand and Stone
Square Go
User reviews
Hand and Stone
From 384 App Store ratingsWhat we love
- 🙌 Excellent customer service
- 💆♀️ Skilled and experienced massage therapists
- 🧘♀️ Relaxing and rejuvenating experiences
- 🏆 Consistent high-quality services
Room to improve
- 🤖 Buggy and unreliable app
- 🔍 Lack of transparency in membership details
- 🕰️ Difficult to schedule appointments
- 🤷♀️ Poor customer support
- 📵 Inability to link membership to app
Square Go
From 184K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Convenient appointment booking
- 💡 Integrated with past appointments
- 🤩 Excellent service and results
- 🥰 Friendly and professional staff
Room to improve
- 🐛 Unreliable appointment reminders
- 🤔 Confusing search and filtering options
- 🤨 Promotes competitors to customers
- 🤯 Requires full calendar access
- 😒 Interrupts audio playback
Bugs and requests
Hand and Stone
Reported bugs
4 issues- Login and password reset issues
- Appointment booking errors
- Inconsistent app functionality across locations
- Outdated app version issues
Requested features
4 requests- Ability to book different massage types through the app
- Option to select preferred massage therapist
- Display of membership details and package information in the app
- Improved app navigation and user experience
Square Go
Reported bugs
4 issues- Constant loading screen, app never loads
- Inability to confirm appointments
- Calendar view issues (scrolling, month navigation)
- Sign-up flow problems
Requested features
5 requests- Favorite/bookmark frequently used businesses
- Ability to restrict search to specific locations
- In-app tipping functionality
- Seamless calendar integration (write-only access)
- Improved notification and reminder system
In-app purchases
Hand and Stone
No in-app purchases
Square Go
No in-app purchases
