Comparison

Deskpro Horizon vs Microsoft Loop

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Deskpro Horizon

Manage your helpdesk tickets on the go with this mobile application. Access all essential helpdesk features, create and update tickets, and respond to customers quickly from your device.

Highlights
  • Create new tickets
  • Filter, sort, assign, and update tickets
  • Customize ticket views
  • Respond quickly from anywhere
  • Attach files from device
  • Access advanced features
  • View real-time alerts and notifications
  • Search tickets
Features
Read full description

Deskpro mobile app for iOS, have a fully-featured helpdesk at your fingertips to manage your tickets on the go. Deliver memorable customer experiences from your iPhone or iPad as quickly and efficiently as you can from desktop. Get access to all the best helpdesk features directly from your mobile: * Create new tickets * Filter, sort, assign and update tickets * Customize your view: display custom fields or labels * Be able to respond quickly from wherever * Attach files from your device * Access advanced features like Problems and Incidents on the go * View realtime alerts and notifications * Search your tickets * Reply to email, add notes, forward messages, chat conversations from your mobile You must have an existing Deskpro helpdesk running the latest version for this app to work.

About

Microsoft Loop

This app facilitates collaborative thinking, planning, and creation across devices. It brings together teams, content, and tasks, allowing users to capture ideas, manage projects, and communicate in real-time. Seamlessly integrate with existing tools for a unified workflow.

Highlights
  • Co-creation experience
  • Content and task management
  • Idea capture and task lists
  • Project workspace
  • Real-time commenting and reactions
  • Customizable notifications
  • Cross-Microsoft 365 component editing
Features
Read full description

Think, plan and create together with Loop on the go. Microsoft Loop is a transformative co-creation experience that brings together teams, content and tasks across your tools and devices. Designed for the way you work, Loop can help you think, plan, and create together. • Capture ideas, create task lists, and insert photos to your Loop pages to express your thoughts. • Bring all your project content into a Loop workspace to help your team focus on what matters. • Comment and react in the app to quickly collaborate on the go. • Get only the notifications you care about and jump right back into what needs the most attention. • Edit and share Loop components across Microsoft 365 to help your team be on the same page in one place. To get started, download Loop, and sign in with your Microsoft Account or the account assigned to you by your work or school. This app is provided by either Microsoft or a third-party app publisher and is subject to a separate privacy statement and terms and conditions. Data provided through the use of this store and this app may be accessible to Microsoft or the third-party app publisher, as applicable, and transferred to, stored and processed in the United States or any other country where Microsoft or the app publisher and their affiliates or service providers maintain facilities. Please refer to the End User License Terms for Microsoft Loop. By installing the app, you agree to these terms and conditions. Privacy terms: https://aka.ms/privacy Please refer to the Microsoft Software License Terms, see “License Agreement” under Information. By installing the app, you agree to these terms and conditions.

Screenshots

Deskpro Horizon4 screens
Microsoft Loop4 screens

Verdict

The call

The clearest difference is rating: Microsoft Loop at 4.6 against Deskpro Horizon's 2.0. Microsoft Loop also leads on ratings volume (5.1K vs 4) and review sentiment (21% vs 0%). Deskpro Horizon's advantage is in-app purchases (none vs 4) and iOS requirement (15.1 vs 18.0). On price, ads and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Microsoft Loop sells 4 in-app purchases, starting at $9.99 per month. Deskpro Horizon asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Microsoft Loop holds the better App Store score, 4.6 against 2.0. That said, the two scores are not equally well evidenced: Microsoft Loop has 5.1K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 0% of Deskpro Horizon's written reviews are positive against 21% of Microsoft Loop's.

UpkeepUpdate frequency

Deskpro Horizon ships an update every 3 months, Microsoft Loop monthly. Both last shipped on October 24, 2026.

Scorecard7 real differences · 3 level
Deskpro Horizon versus Microsoft Loop: the parameters behind the verdict, then further details
ParameterDeskpro HorizonMicrosoft Loop
PriceFreeFree
Rating2.0 (4 ratings)4.6 (5.1K ratings) — better
Positive reviews0.0% of reviews21.3% of reviews — better
Number of ratings45.1K — better
Update frequencyEvery 3 monthsMonthly — better
AdsNoNo
In-app purchasesNo — betterYes
MonetizationFree — betterFree with in-app purchases
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS15.1 — better18.0
Further details — not scored
Size29 MB167 MB
Age rating4+4+
DeveloperDeskpro LtdMicrosoft Corporation

Customer experience

Deskpro Horizon

All ratings2 ratings
Positive0.0%
Neutral100.0%
Negative0.0%
Written reviews2 reviews
Positive0.0%
Neutral100.0%
Negative0.0%

Microsoft Loop

All ratings5,029 ratings
Positive90.0%
Neutral2.9%
Negative7.1%
Written reviews230 reviews
Positive21.3%
Neutral16.5%
Negative62.2%

Bugs and requests

Deskpro Horizon

Not enough reviews yet to summarise bugs or requests.

Microsoft Loop

Reported bugs

5 issues
  • App crashes on certain workspaces
  • Inability to save new content
  • Formatting issues with code blocks
  • Keyboard issues and cursor jumping
  • Inconsistent theme and UI behavior

Requested features

5 requests
  • Ability to duplicate pages
  • Improved handwriting and whiteboard support
  • Export/copy to Word or PDF
  • Offline functionality
  • Better access management and guest collaboration

In-app purchases

None

Deskpro Horizon

No in-app purchases

4 purchases

Microsoft Loop

Subscriptions4
  • Microsoft 365 Personal$9.991 Month
  • Microsoft 365 Family$12.991 Month
  • Microsoft 365 Personal$99.991 Year
Show 1 more
  • Microsoft 365 Family$129.991 Year

Questions

Is Deskpro Horizon free?
Deskpro Horizon is free to download, with no in-app purchases.
Is Microsoft Loop free?
Microsoft Loop is free to download, with in-app purchases available.
Which has better reviews, Deskpro Horizon or Microsoft Loop?
Microsoft Loop is rated higher. Deskpro Horizon averages 2.0 out of 5 from 4 ratings, while Microsoft Loop averages 4.6 from 5.1K ratings.
Do Deskpro Horizon or Microsoft Loop have ads?
Neither Deskpro Horizon nor Microsoft Loop shows ads.
Which is updated more often, Deskpro Horizon or Microsoft Loop?
Deskpro Horizon ships an update every 3 months, and Microsoft Loop monthly. Most recently, Deskpro Horizon was updated on October 24, 2026 and Microsoft Loop on October 24, 2026.

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