Deskpro Horizon

Deskpro Horizon

A helpdesk at your fingertips

2 ratings
2 reviews
Free

Details

  • Released
  • Updated
  • December 11, 2021
  • December 23, 2025

Features

Deskpro Horizon screenshot #1 for iPhone
Deskpro Horizon screenshot #2 for iPhone
Deskpro Horizon screenshot #3 for iPhone
Deskpro Horizon screenshot #4 for iPhone
Deskpro Horizon screenshot #5 for iPhone
iphone
ipad
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About

Manage your helpdesk tickets on the go with this mobile application. Access all essential helpdesk features, create and update tickets, and respond to customers quickly from your device.

Create new tickets
Filter, sort, assign, and update tickets
Customize ticket views
Respond quickly from anywhere
Attach files from device
Access advanced features
View real-time alerts and notifications
Search tickets
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What's New in Deskpro Horizon

1.0.15

December 23, 2025

This release updates age rating.

User reviews

Could be better

This product works okay, but it does have a few issues. Like dealing with attachments and the view-ability on the phone platform. The desktop website works much better. There are no other options for apps with Deskpro, so if you want to use it on the go, you are stuck with this. I wish that they would spend some further time developing this application and allowing those who are always on the go the same ability and seem-less functionality that their online application has.
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Better than before but still bugs…

App seems to work well but still has little bugs. Randomly force closes and requires be to sign in every after to select “remember me”.

Developer apps

FAQ

What is Deskpro Horizon?

Deskpro Horizon is a mobile application that allows users to manage their Deskpro helpdesk tickets directly from their iPhone or iPad. It provides access to key helpdesk features for on-the-go ticket management and customer communication.

Does Deskpro Horizon require an existing Deskpro helpdesk?

Yes, you must have an existing Deskpro helpdesk running the latest version for the Deskpro Horizon app to function. It is designed to complement the desktop version of the Deskpro helpdesk.

What devices does Deskpro Horizon support?

Deskpro Horizon is available for iPhone, iPad, and iPod devices. It is optimized to deliver a fully-featured helpdesk experience on these Apple mobile platforms.

How often is Deskpro Horizon updated?

The latest version of Deskpro Horizon is 1.0.15, which was last updated on December 23, 2025. While specific update frequency isn't detailed, this indicates ongoing development and maintenance.

What is the user rating for Deskpro Horizon?

Deskpro Horizon has a rating of 3.0 stars based on 2 user reviews. This suggests a mixed reception from its current user base.

Is Deskpro Horizon free to use?

Yes, Deskpro Horizon is available for free download and use. It does not have in-app purchases or advertisements, making it a completely free tool for Deskpro users.

Can I create and assign tickets with Deskpro Horizon?

Yes, Deskpro Horizon allows you to create new tickets, as well as filter, sort, assign, and update existing tickets directly from your mobile device. This ensures efficient ticket management while away from your desktop.

What age rating does Deskpro Horizon have?

Deskpro Horizon has an age rating of 4+. This indicates that the content is generally suitable for most users, including young children, with minimal mature themes.