1. Home
  2. 💼 Business
  3. Deskpro
Deskpro

Deskpro

by Deskpro Ltd

12 ratings
13 reviews
💼 Business
Free

Details

  • Released
  • Updated
  • June 3, 2016
  • March 2, 2018

Features

Developer

Deskpro Ltd
✨Promote your app ✨
Deskpro screenshot #1 for iPhone
Deskpro screenshot #2 for iPhone
Deskpro screenshot #3 for iPhone
Deskpro screenshot #4 for iPhone
Deskpro screenshot #5 for iPhone
iphone
ipad
⭐13
Reviews↘︎
🔄4+ apps
Alternatives↘︎
❓8 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Manage helpdesk tickets on the go with this mobile companion app. Create, filter, assign, and update tickets efficiently from your iPhone or iPad. Requires an existing Deskpro helpdesk installation.

✓Create tickets, users, and organizations
✓Filter, sort, assign, and update tickets
✓Quick ticket actions via swipe
✓Customize ticket view
✓Apply mass actions
✓Use snippets and macros for replies
✓Attach files from local storage or cloud
Show original description

What's New in Deskpro

2.4

March 2, 2018

This app has been updated by Apple to display the Apple Watch app icon. - Fixed the crash when replying to a ticket from an iPad. - Ticket ordering choice is now remembered across app launches.

More

User reviews

Most RecentHighest RatedLowest Rated

Pointless

App doesn’t allow you to see open tickets, which is the only thing it NEEDS to do. Why have a ticketing system when the technicians have to see tickets and reply to them with an email account. Waste of money.
DoughendyDoughendy

Useful

Useful app to view and answer tickets on the go
Manu NorwichManu Norwich

Helpful on the go

App is good for on the go management of tickets. However would love to see app expanded to include publish and community features.
Hannah ScootHannah Scoot

Great

Great app 👍
Chris N 88Chris N 88

Useful for around the clock support

This mobile app works well to let me respond to tickets on the go - useful for when I'm away from the office or on holiday
James Ashley AdamsJames Ashley Adams
See 8 more reviews

Developer apps

Deskpro Horizon
Deskpro Horizon

A helpdesk at your fingertips

📊 Productivity

(2)

Free
See developer apps

FAQ

What is Deskpro?

Deskpro is a helpdesk software designed for modern organizations, allowing for efficient management of customer support tickets and inquiries.

Does Deskpro require an existing installation?

Yes, the Deskpro mobile app is a companion to the desktop Deskpro helpdesk software and requires an existing, up-to-date installation to function.

What devices does Deskpro support?

Deskpro is available for iPhone, iPad, and iPod devices, offering mobile ticket management capabilities across these platforms.

How often is Deskpro updated?

The latest version of Deskpro is 2.4, which was last updated on March 2, 2018. Update frequency can vary based on developer releases.

What is the age rating for Deskpro?

Deskpro has an age rating of 4+, making it suitable for a wide range of users, including younger individuals who may be involved in support roles.

Can I create new users and organizations with Deskpro?

Yes, the Deskpro mobile app allows you to create new tickets, users, and organizations directly from your mobile device, streamlining administrative tasks.

Does Deskpro have ads?

No, Deskpro does not contain advertisements. As a free application, it focuses on providing a clean and uninterrupted user experience for managing helpdesk tickets.

What are the main benefits of using Deskpro on mobile?

The mobile app allows Deskpro agents to handle tickets, create new entries, and perform actions like filtering and assigning tickets efficiently while away from their desktop.