Freshdesk vs Deskpro
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Freshdesk
Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.
- Manage tickets from email, phone, chat, and social media
- Prioritize and assign tickets to agents
- Automate routine tasks with scenarios
- Delete tickets and block spam
- Log time spent on tickets
- Receive push notifications for updates
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Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone. Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website. Key Features: Get a quick overview of your helpdesk. Access all tickets available to you. Prioritize the tickets that need your attention with filters before responding. Manage your support - Set priorities, assign agents, change tickets statuses. Race through routine actions with one-click scenario automations. Delete tickets and block spam right from your phone. Log time spent on a ticket. Stay informed about all updates and changes with push notifications.
Deskpro
Manage helpdesk tickets on the go with this mobile companion app. Create, filter, assign, and update tickets efficiently from your iPhone or iPad. Requires an existing Deskpro helpdesk installation.
- Create tickets, users, and organizations
- Filter, sort, assign, and update tickets
- Quick ticket actions via swipe
- Customize ticket view
- Apply mass actions
- Use snippets and macros for replies
- Attach files from local storage or cloud
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This is the all-new mobile companion app for Deskpro, the helpdesk software for 21st century organizations. As a Deskpro agent, now you can handle tickets from your iPhone or iPad as quickly and efficiently as you can from the desktop. You must have an existing Deskpro helpdesk running the latest Deskpro version for this app to work. * Create new tickets, users and organizations. * Filter, sort, assign and update tickets. * Swipe left in the ticket list for quick ticket actions. * Customize the ticket view: choose to show custom fields or labels. * Apply mass actions * Reply quickly using your snippets and macros. * Attach files from local storage, iCloud Drive, or Dropbox. * Supports iOS notifications. * Includes advanced features like problems & incidents.
Screenshots
Verdict
The clearest difference is rating: Freshdesk at 4.5 against Deskpro's 2.0. Freshdesk also leads on update cadence (weekly vs every 2 months) and ratings volume (3K vs 12). Deskpro's advantage is monetization model (free vs freemium) and iOS requirement (9.0 vs 15.0). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Freshdesk holds the better App Store score, 4.5 against 2.0. That said, the two scores are not equally well evidenced: Freshdesk has 3K ratings behind it against 12, so its average is the more settled of the two. Written reviews complicate that: 34% of Freshdesk's written reviews are positive against 38% of Deskpro's, so the app with the better star average is not the one people write more warmly about.
Freshdesk ships an update weekly, Deskpro every 2 months. The most recent releases landed on October 23, 2026 and October 6, 2026 respectively.
| Parameter | Freshdesk | Deskpro |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (3K ratings) — better | 2.0 (12 ratings) |
| Positive reviews | 33.8% of reviews | 37.5% of reviews — better |
| Number of ratings | 3K — better | 12 |
| Update frequency | Weekly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 9.0 — better |
| Further details — not scored | ||
| Size | 138 MB | 19 MB |
| Age rating | 4+ | 4+ |
| Developer | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED | Deskpro Ltd |
Customer experience
Freshdesk
Deskpro
Bugs and requests
Freshdesk
Reported bugs
5 issues- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts
Requested features
6 requests- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools
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- Customizable notification settings
Deskpro
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Freshdesk
No in-app purchases
Deskpro
No in-app purchases
