Zoho Directory vs Twilio Flex

Zoho Directory is an identity provider that enables you to manage and secure your workforce's digital identity, through standards such as single sign-on (SSO) and multi-factor authentication (MFA). ZD's features include: SAML-based SSO to all SaaS apps Passwordless sign-in to any app Secure MFA via Zoho OneAuth Customizable password and MFA policies Sign-in restriction based on IP address Web session management Employee sign-in and app usage reports App provisioning through SAML-JIT One-way sync from your AD/LDAP servers The Zoho Directory app is a mobile version of ZD's admin panel that helps you administer your organization on the move. Some of the app's prominent features are: User and group management Admin dashboard with user and application usage reports Security policy administration App access management App request notifications

Flex Mobile extends your Twilio Flex contact center to connect customers with your employees, wherever they are. Flex Mobile unlocks all Twilio Flex functionality to empower customer-facing teams with a shared view of customer data to reduce handle time, AI features to increase productivity, and compliant omnichannel communications on personal devices. Contact center interactions can now be routed to the right employee, wherever they are, to connect employees in the field, in-store, or at local branches to reduce transfer rates and improve visibility by analyzing interactions over mobile devices. Supervisors can use this enhanced visibility to improve quality management on mobile communications and ensure every customer interaction is delivering value. Flex Mobile requires an existing Twilio Flex account.