Conversations by Brevo vs Escala CRM
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Conversations by Brevo
Engage website visitors in real-time with live chat, automated chatbots, and a unified inbox. Capture leads, provide instant support, and gain insights to convert visitors into customers.
- Live chat for visitor engagement
- Chatbot for lead capture and FAQs
- Universal inbox for multiple channels
- Visitor intelligence for personalized outreach
- Chat reports for performance tracking
- Mobile notifications for on-the-go communication
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Seamlessly communicate with leads and customers in real time with personalized chat tools. Use our live chat, universal inbox and chatbot to convert web visitors into customers, save time with automated replies and delight customers with instant support. This mobile app is for managing Conversations on Brevo. For the full Brevo experience including campaigns, please visit brevo.com with your desktop. LIVE CHAT: Drive real-time visitor engagement, make more sales and build brand loyalty with personalized interactions. CHATBOT: Grow your contact list and boost efficiency with automated lead capture and FAQ answers. UNIVERSAL INBOX: Meet customers on their preferred communication channel and manage all conversations from one convenient spot. Connect your live chat, WhatsApp, Instagram, Facebook and email accounts. VISITOR INTELLIGENCE: Start conversations or trigger automated messages based on visitor insights like their location or what’s in their shopping cart CHAT REPORTS: Track customer satisfaction, chat volume, agent responsiveness and more. MESSAGE ALERTS: Never miss an opportunity again by enabling mobile notifications and chatting on-the-go.
Escala CRM
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Escala es un CRM todo-en-uno de marketing y ventas ideal para PYMES con herramientas integradas y acompañamiento personalizado ACELERA TUS VENTAS Crea y actualiza contactos Accede a información relevante Haz seguimiento del proceso comercial OPTIMIZA OPERACIONES Crea tareas y actividades Programa recordatorios Sincroniza data en tiempo real SIMPLIFICA LA GESTIÓN Ten acceso al CRM de Escala desde cualquier dispositivo móvil Registra información fácilmente con pocos clics Cuenta con una herramienta amigable que tus vendedores sí quieren usar
Screenshots
Verdict
The clearest difference is update cadence: Escala CRM at monthly against Conversations by Brevo's every 3 months. Escala CRM also leads on iOS requirement (13.0 vs 16.0). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Conversations by Brevo ships an update every 3 months, Escala CRM monthly. The most recent releases landed on November 3, 2026 and November 4, 2026 respectively.
| Parameter | Conversations by Brevo | Escala CRM |
|---|---|---|
| Price | Free | Free |
| Rating | 3.4 (8 ratings) — better | — |
| Positive reviews | 25.0% of reviews | — |
| Number of ratings | 8 — better | — |
| Update frequency | Every 3 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 5 MB | 34 MB |
| Age rating | 4+ | 4+ |
| Developer | sendinblue | ExitoWeb Inc. |
In-app purchases
Conversations by Brevo
No in-app purchases
Escala CRM
No in-app purchases
Questions
Is Conversations by Brevo free?
Is Escala CRM free?
Do Conversations by Brevo or Escala CRM have ads?
Which is updated more often, Conversations by Brevo or Escala CRM?
Other comparisons
