Crisp vs Conversations by Brevo
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Crisp
Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.
- Multi-channel customer inbox
- Team inbox management
- Mobile-optimized experience
- CRM integration
- Chatbots
- Help articles and shortcuts
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Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket. Join more than 300 000 businesses around the world. It’s the only shared inbox mobile app that integrates as many features right in your pocket. A shared inbox tailor-made for mobile experiences Willing to offer the best customer service experience whether you’re in front of a computer or on the move with your mobile phone? The Crisp team inbox has been designed to offer everything you need at your fingertips. Manage your team inbox from your mobile phone Used to have a shared inbox software on your computer? You can now have the same experience through our inbox made for teams. Everything has been included so you can manage your team inbox from your mobile phone. help articles, shortcuts, private notes and even audio or video calls have been integrated into Crisp Mobile Helpdesk. Crisp is an all-in-one shared inbox software Don’t get it wrong, Crisp still offers a free business chat app for B2B and B2C companies but not only. Using Crisp, you can centralize messages coming from WhatsApp, Emails, Line, Telegram, Phone Calls, Instagram, Facebook Messenger and much more. From your Crisp shared inbox, you can benefit from powerful features: CRM, Chatbots or even marketing automation. Everything in one app. —--
Conversations by Brevo
Engage website visitors in real-time with live chat, automated chatbots, and a unified inbox. Capture leads, provide instant support, and gain insights to convert visitors into customers.
- Live chat for visitor engagement
- Chatbot for lead capture and FAQs
- Universal inbox for multiple channels
- Visitor intelligence for personalized outreach
- Chat reports for performance tracking
- Mobile notifications for on-the-go communication
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Seamlessly communicate with leads and customers in real time with personalized chat tools. Use our live chat, universal inbox and chatbot to convert web visitors into customers, save time with automated replies and delight customers with instant support. This mobile app is for managing Conversations on Brevo. For the full Brevo experience including campaigns, please visit brevo.com with your desktop. LIVE CHAT: Drive real-time visitor engagement, make more sales and build brand loyalty with personalized interactions. CHATBOT: Grow your contact list and boost efficiency with automated lead capture and FAQ answers. UNIVERSAL INBOX: Meet customers on their preferred communication channel and manage all conversations from one convenient spot. Connect your live chat, WhatsApp, Instagram, Facebook and email accounts. VISITOR INTELLIGENCE: Start conversations or trigger automated messages based on visitor insights like their location or what’s in their shopping cart CHAT REPORTS: Track customer satisfaction, chat volume, agent responsiveness and more. MESSAGE ALERTS: Never miss an opportunity again by enabling mobile notifications and chatting on-the-go.
Screenshots
Verdict
The clearest difference is review sentiment: Crisp at 71% against Conversations by Brevo's 25%. Crisp also leads on rating (4.4 vs 3.4) and ratings volume (520 vs 8). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Crisp holds the better App Store score, 4.4 against 3.4. That said, the two scores are not equally well evidenced: Crisp has 520 ratings behind it against 8, so its average is the more settled of the two. Written reviews point the same way: 71% of Crisp's written reviews are positive against 25% of Conversations by Brevo's.
Crisp ships an update every 2 months, Conversations by Brevo every 3 months. The most recent releases landed on September 15, 2026 and September 9, 2026 respectively.
| Parameter | Crisp | Conversations by Brevo |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (520 ratings) — better | 3.4 (8 ratings) |
| Positive reviews | 70.9% of reviews — better | 25.0% of reviews |
| Number of ratings | 520 — better | 8 |
| Update frequency | Every 2 months — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 16.6 | 16.0 — better |
| Further details — not scored | ||
| Size | 87 MB | 5 MB |
| Age rating | 4+ | 4+ |
| Developer | Crisp IM SARL | sendinblue |
Customer experience
Crisp
Conversations by Brevo
Bugs and requests
Crisp
Reported bugs
5 issues- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles
Requested features
6 requests- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings
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- Multilingual support
Conversations by Brevo
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Crisp
No in-app purchases
Conversations by Brevo
No in-app purchases
